Townsville City Council accepts payments via a range of different methods. For more information, or to make a payment, please select the payment method from the list below.
Methods of Payment
To make an online payment start by selecting the type of payment you'd like to make. Credit cards accepted include: Visa and MasterCard.
A payment processing fee applies to credit card payments. The rate is 0.5% of the payment amount for Visa and MasterCard.
Collection notice
Your personal information will be collected during the processing of your payment. Click here to view our collection notice.
How do I know if my Online Payment has been accepted?
Once you have submitted your payment details and the payment has been processed, a confirmation page containing a receipt number will be displayed. Make note of this number as it may be required by council as proof of payment should any future discrepancies arise. (Tip - write the receipt number on the bill being paid). This receipt number will verify that your payment has been successfully processed.
Security
Additional security information can be found by clicking on the link.
Direct Debit can only be arranged for Council Rates Payments.
Please download the form below, complete and return to council.
For more information about direct debit payments for your rates, please contact council's Rates Section on 1300 878 001.
Direct Debit Service Agreement
Available for the following payments:
- Business Renewals
- Dog Registration Renewals
- Rates
- Utility Charges
Please call 1300 886 759 to pay by credit card. Credit cards accepted include: Visa and MasterCard.
A payment processing fee applies to credit card payments. The rate is 0.5% of the payment amount for Visa and MasterCard.
Available for any payment notification you receive from council.
To Council's dedicated payments postal address of PO Box 2023, Townsville QLD 4810.
Available for any payment notification you receive from council.
Customer Service Centres
- 103 Walker Street, Townsville
- 86 Thuringowa Drive, Thuringowa Central
Payments may be made by cash, cheque, money order or EFTPOS - debit cards and credit cards. No cash can be given on debit cards or cheques.
A payment processing fee applies to credit card payments. The rate is 0.5% of the payment amount for Visa and MasterCard.
Office hours: Monday to Friday 8:30am to 5pm.
Available for the following payments:
- Business Renewals
- Dog Registration Renewals
- Rates
- Utility Charges
- Accounts Receivable
Contact your participating Financial Institution to make this payment directly from your cheque, savings or credit card account BPAY this payment via Internet or phone banking.
Available for the following payments:
- Business Renewals
- Dog Registration Renewals
- Parking Infringements
- Rates
- Utility Charges
- Accounts Receivable
| In Person |
- over the counter at any Post Office |
| By Phone |
- call 13 18 16 |
| Internet |
- visit postbillpay.com.au |