Community Care
 New residents often need support in their first few months and the following list, while not exhaustive, may be helpful. Contact the Community Information Centre for comprehensive listings of advocacy and support organisations.
  
Indigenous Coordination Centre
Coordination of Indigenous-specific programs in the region. Contact for details of all Indigenous services.
- ph. 4760 1099 or 1800 079 098
Carers Queensland
Service for carers of a relative or friend with a disability, chronic illness or is frail aged.
- ph. 4773 5808 or 1800 242 636
Commonwealth Respite and Carelink Centre – Northern Region
Information, referral and assistance in finding long term respite options and information on services within the health, ageing and disability sectors.
Home Services – Townsville City Council
Home Maintenance Services and Home Assist Secure.
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Child, Youth and Family Health Services, Queensland Health Department
Free community-based service to families by qualified child and adolescent health professionals.
- ph. 4799 9000 or 1800 177 279
Early Years Information Service
Helps with advice and answers to those day-to-day questions about raising children.
See Aged for additional services.
Disability Services Queensland (DSQ)
Guide Dogs Queensland
Mental Illness Fellowship of North Queensland Inc
- ph. 4725 3664 or 1800 455 455
Spinal Injuries Association
- ph. 4755 1755 or 1800 024 422
Disability Access
Check out access information on council’s website or contact the Community Information Centre.
The Umbrella Network
Parent network for families to access information and resources.
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Housing
Department of Housing
Public rental accommodation, bond and rent assistance.
THRU – Townsville Housing Resource Unit Inc
Tenancy information and advocacy.
- General Enquiries 4721 5011
- Tenancy Advice 4772 5617
- Freecall 1800 772 561
Centacare – Family and Relationship Counselling
Counselling and programs for individuals, couples and families.
ph. 4772 9000
Defence Community Organisation
Well-being of defence personnel and their dependants.
ph. 4753 6539
Family Relationship Centre
Information, resources and referrals for families, parents and marriage preparation.
Lifeline North Queensland
Counselling, support groups and advocacy.
- ph. 4775 9100 or 13 11 14 (24 hr line)
North Queensland Domestic Violence Resource Service Inc
Information, support and referrals, support for children who have experienced domestic violence and programs on anger issues.
Relationships Australia
Offers a number of services including councilling and family support.
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Health and Medical Services
Commonwealth Respite and Carelink Centre – Northern Region
Information, referral and assistance in finding long term respite options and provides information on services within the health, ageing and disability sectors.
Community Health Services
Dental Clinic
Townsville Aboriginal and Islanders Health Services Ltd (TAIHS)
Community based health care services.
Townsville Hospital
Legal Services and Consumer Protection
Anti Discrimination Commission Queensland
Investigation of complaints of unlawful discrimination and sexual harassment.
- ph. 1300 130 670
- ph. 1300 130 680 (Telephone Typewriter Service)
Dispute Resolution Centre
Free, impartial, voluntary, confidential mediation services.
Legal Aid Queensland
Free legal advice in civil, criminal and family law matters.
Townsville Community Legal Service
Advice on all legal matters and referral. Services include welfare, immigration, financial counselling and senior’s support.
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Multicultural groups and associations
Contact the Community Information Centre.
Townsville Intercultural Centre (Migrant Resource Centre)
Orientation programs for newly arrived migrants.
Townsville Multicultural Support Group Inc
Advocacy, counselling, referrals and group programs for newly arrived migrants and refugees.
Contact the Community Information Centre for a list of senior’s associations.
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Women’s Centre North Queensland
Support, referral, counselling, health, groups, shelter referral, sexual assault counselling and rape crisis call out service.
- ph. 4775 7555 or 1800 657 501 (24 Hour Crisis Line)
Headspace
A place for 12 – 25 year olds, providing a free range of activities and services including access to a doctor, counsellor and youth worker.
Queensland Youth Services Inc
Information, referral, support and advocacy service for people aged 12 – 25 years.
Youth Network website
Information on youth services.
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Aitkenvale – Employment, Youth, Student and Disability Services, Families, Parenting and Child Care
307 – 311 Ross River Road, Aitkenvale
Willows – Seniors and Carers Services
Cnr Hervey Range Road and Kern Brothers Drive, Thuringowa Central
Customer contact numbers
| Appointments |
13 10 21 |
| Family assistance, parenting payment, child care benefit, double orphan pension, health care cards |
13 61 50 |
| Employment services – Newstart allowance and other allowances |
13 28 50 |
| Youth allowance |
13 24 90 |
| Austudy |
13 24 90 |
| Abstudy |
13 23 17 |
| Assistance for isolated children |
13 23 18 |
| Retirement services |
13 23 00 |
| Disability, sickness and Carer Line |
13 27 17 |
| Centrelink multilingual service |
13 12 02 |
| Indigenous call centre |
13 63 80 |
| Languages other than English |
13 12 02 |
| Telephone Typewriter (TTY) service (Hearing/Speech Impaired) |
1800 810 586 |
|
Customer relations line – comments,
complaints or suggestions.
|
1800 050 004 |
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