Emergency Alerts

Why is the emergency alert system being introduced?

Townsville City Council has decided to implement this system because it allows residents to receive early warnings of a potential natural disaster – thus helping to save lives and protect property.

It will use the resources of the Early Warning Network, and is designed to give residents more time to prepare for an imminent emergency.

What type of messages will be sent out?

We will only send you a message if an analysis of weather forecasts suggests you are directly at risk.

For example, we will give you specific advice if you live in a location that may be affected because it is in the direct path of a cyclone.

However, we will not send you a message every time a cyclone is hovering off the North Queensland coast.

How many options can I choose for receiving emergency alerts?

The main three options are:

Mobiles via SMS
Phone (a recorded message will be sent)
Email

You can choose one or all of these options.

Will it cost me anything?

No. It is free.

How can I be assured my personal details will be kept private?

We understand privacy is important.

Registration details can only be accessed by the council or emergency authorities for the purpose of sending warnings.

Registration details are not shared by the council or the Early Warning Network with any other party.

Is there a potential for messages to be delayed?

The system is reliant upon telecommunication providers to maintain their systems.

No one should ever rely on one source of information for warnings and should monitor other channels.

Emergencies could involve power failure, loss of cell tower coverage and loss of landline. A battery powered radio is a good idea for a backup in such situations.

What is the Early Warning Network?

The Early Warning Network (EWN) has been operating since 2007 and is the world's only location-based early warning service for severe weather.

EWN monitors and tracks potentially dangerous weather systems. The service alerts people directly in the path of extreme events – for example, weather that has the potential to produce hail, flash flooding or damaging winds.

EWN also uses a number of external resources to forecast, analyse and monitor natural disaster risks.

The primary source is the Bureau of Meteorology which is also responsible for all weather warning content. Other resources include Weatherzone, the Joint Australian Tsunami Warning Centre and the National Oceanic and Atmospheric Administration.

What if my details change over time?

You can update your details by calling the council's Customer Service Centre or logging on to our website and updating your details on the registration form.

Can I live outside of Townsville and still sign up?

Yes, you can. You just need to register in the same way as other residents – either through a customer service representative or through council's website.

What does it cost council?

Subscription to the service for council is free. The only time council will incur a cost is if the Local Disaster Management Group sends a message to residents.

Standard call charges will apply in those circumstances.