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* You can also call (07) 4727 9000 during business hours to reach the Customer Service Centre, however we cannot guarantee the availability of this number during emergency events.
Customer Service Charter
Townsville City Council commits to provide you with:
- Prompt and efficient services
- Easy access to our services
- Friendly, professional service
- Accurate and consistent information
The Townsville City Council Customer Service Standards outline what you can expect as a customer of council.
You are welcome to complete our Customer Service Contact Survey online or download to complete and mail to:
Townsville City Council
PO Box 1268
Townsville Qld 4810
You can also collect a copy from any of our Customer Service Centres.
View the full Townsville City Council Customer Service Charter (PDF)
Townsville Water and Townsville Waste Services Customer Service Standards
Townsville Water and Townsville Waste Services are commercial business units of Townsville City Council, responsible for providing water supply, wastewater, solid waste and recycling services to the Townsville area.
The Townsville Water Customer Service Standard and Townsville Waste Services Customer Service Standard each outline the rights and obligations of Townsville Water and Townsville Waste Services to its customers.
Translation and Interpretive Services
If you require a translating or interpreting service, please call 131405. For more information about translating and interpreting services, visit the Department of Immigration and Citizenship's website.