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Customer Service Standards
Townsville City Council commits to provide you with:
- Prompt and efficient services
- Easy access to our services
- Friendly, professional service
- Accurate and consistent information
View the full Townsville City Council customer service charter here.The Customer Service Standard – Water Supply, Wastewater Services, Solid Waste and Recycling Services
outlines the rights and obligations of Townsville Water and Townsville Waste Services to its customers.
Translation and Interpretive Services
If you require a translating or interpreting service, please call 131405. For more information about translating and interpreting services, visit the Department of Immigration and Citizenship's website.