TOWNSVILLE CITY COUNCIL
YOUR ONLINE CUSTOMER SERVICE CENTRE
Service Centre Locations CALL:   1300 878 001
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Please be advised that council's Customer Service Centre at Thuringowa has been temporarily located to Level 1 above Thuringowa CityLibraries branch .  Only EFTPOS transactions will be available during this time.  Our Walker Street office will be open as usual.

Contact Us

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8.30am - 5pm, Monday to Friday
103 Walker Street, Townsville
86 Thuringowa Drive, Thuringowa Central

PO Box 1268
Townsville QLD 4810

8am - 5pm, Monday to Friday
1300 878 001 - Business hours*
1300 878 001 - Emergency after hours

Fax Icon 07 4727 9050
Contact us online or email - enquiries@townsville.qld.gov.au
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* You can also call (07) 4727 9000 during business hours to reach the Customer Service Centre, however we cannot guarantee the availability of this number during emergency events.

Customer Services

Customer Service Charter

Townsville City Council commits to provide you with:

  • Prompt and efficient services
  • Easy access to our services
  • Friendly, professional service
  • Accurate and consistent information

View the full Townsville City Council Customer Service Charter here.

You are welcome to complete our Customer Service Contact Survey online or download to complete and mail to:

Townsville City Council
PO Box 1268
Townsville Qld 4810

You can also collect a copy from any of our Customer Service Centres.

Townsville Water and Townsville Waste Services Customer Service Standards

Waste Customer Service Standard
Water Customer Service Standard

Townsville Water and Townsville Waste Services are commercial business units of Townsville City Council, responsible for providing water supply, wastewater, solid waste and recycling services to the Townsville area.   

The Townsville Water Customer Service Standard and Townsville Waste Services Customer Service Standard each outline the rights and obligations of Townsville Water and Townsville Waste Services to its customers. 

Translation and Interpretive Services

If you require a translating or interpreting service, please call 131405. For more information about translating and interpreting services, visit the Department of Immigration and Citizenship's website.

ABN: 44 741 992 072 © Copyright 2010 Townsville City Council All rights reserved. Townsville City Council
acknowledges the traditional owners and custodians of Townsville, the Bindal and Wulgurukaba peoples.
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