TOWNSVILLE CITY COUNCIL
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Service Centre Locations CALL:   1300 878 001
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Contact Us

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8.30am - 5pm, Monday to Friday
103 Walker Street, Townsville
86 Thuringowa Drive, Thuringowa Central

PO Box 1268
Townsville QLD 4810

8am - 5pm, Monday to Friday
1300 878 001 - Business hours
1300 878 001 - Emergency after hours

Fax Icon 07 4727 9050
Contact us online or email - enquiries@townsville.qld.gov.au
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Customer Service Standards

Townsville City Council commits to provide you with:

  • Prompt and efficient services
  • Easy access to our services
  • Friendly, professional service
  • Accurate and consistent information

View the full Townsville City Council customer service charter here.

The Customer Service Standard – Water Supply, Wastewater Services, Solid Waste and Recycling Services outlines the rights and obligations of Townsville Water and Townsville Waste Services to its customers. 

Translation and Interpretive Services

If you require a translating or interpreting service, please call 131405. For more information about translating and interpreting services, visit the Department of Immigration and Citizenship's website.

ABN: 44 741 992 072 © Copyright 2010 Townsville City Council All rights reserved. Townsville City Council
acknowledges the traditional owners and custodians of Townsville, the Bindal and Wulgurukaba peoples.
 TOWNSVILLE CITY COUNCIL