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Contact Us

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8.30am - 5pm, Monday to Friday
103 Walker Street, Townsville
86 Thuringowa Drive, Thuringowa Central


PO Box 1268
Townsville QLD 4810


8am - 5pm, Monday to Friday (Closed Public Holidays)

1300 878 001 - Business hours
1300 878 001 - Emergency after hours

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07 4727 9050 


Contact us online or email -


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Reporting a pothole, barking dog or missed bin? Click here to report your problem

* You can also call (07) 4727 9000 during business hours to reach the Customer Service Centre, however we cannot guarantee the availability of this number during emergency events.

Customer Services

Customer Service Charter

We commit to provide you with:

  • Prompt and efficient services
  • Easy access to our services
  • Friendly, professional service
  • Accurate and consistent information

Visit our Customer Service site for more information on our Charter and Customer Service Standards for Townsville Water and Waste.

Translation and Interpretive Services

If you require a translating or interpreting service, please call 131405.

For more information about translating and interpreting services, visit the Department of Immigration and Border Protection website.

ABN: 44 741 992 072 © Copyright 2010 Townsville City Council All rights reserved. Townsville City Council
acknowledges the traditional owners and custodians of Townsville, the Bindal and Wulgurukaba peoples.