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8.30am - 5pm, Monday to Friday
103 Walker Street, Townsville
86 Thuringowa Drive, Thuringowa Central

PO Box 1268
Townsville QLD 4810

8am - 5pm, Monday to Friday*
1300 878 001 - Business hours
1300 878 001 - Emergency after hours

*Closed Public Holidays

Fax Icon 07 4727 9050
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* You can also call (07) 4727 9000 during business hours to reach the Customer Service Centre, however we cannot guarantee the availability of this number during emergency events.

Customer Services

Customer Service Charter

Townsville City Council commits to provide you with:

  • Prompt and efficient services
  • Easy access to our services
  • Friendly, professional service
  • Accurate and consistent information

The Townsville City Council Customer Service Standards outline what you can expect as a customer of council.

Townsville City Council Customer Service Standards

    You are welcome to complete our Customer Service Contact Survey online or download to complete and mail to:

    Townsville City Council
    PO Box 1268
    Townsville Qld 4810

    You can also collect a copy from any of our Customer Service Centres.

    View the full Townsville City Council Customer Service Charter (PDF)

    Townsville Water and Townsville Waste Services Customer Service Standards

    Waste Customer Service Standard
    Water Customer Service Standard

    Townsville Water and Townsville Waste Services are commercial business units of Townsville City Council, responsible for providing water supply, wastewater, solid waste and recycling services to the Townsville area.   

    The Townsville Water Customer Service Standard and Townsville Waste Services Customer Service Standard each outline the rights and obligations of Townsville Water and Townsville Waste Services to its customers. 

    Translation and Interpretive Services

    If you require a translating or interpreting service, please call 131405. For more information about translating and interpreting services, visit the Department of Immigration and Border Protection website.

    ABN: 44 741 992 072 © Copyright 2010 Townsville City Council All rights reserved. Townsville City Council
    acknowledges the traditional owners and custodians of Townsville, the Bindal and Wulgurukaba peoples.