Townsville City Council Townsville City Council

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Complaints

If you have a problem, issue or concern about the services, decisions or actions of Council, we would like to hear about it.

Complaints management system

Council is committed to a complaints management process which ensures the effective, transparent and timely resolution of complaints. Your comments provide us with valuable feedback to allow for continuous customer service improvement.

All you have to do is let us know about your complaint and we will direct your concern to the department best able to deal with it.

If you require further information about the complaints managment process, click here for a copy of the General Complaints Policy PDF Document (75kB) or download the General Complaints Form PDF Document (83kB) to lodge your complaint.

For more information, please contact the Customer Service Centre on (07) 4727 9000.