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Residential property owners receive a rates notice twice a year, usually in February and August. The rates notice includes both general rates charges and utilities charges (water, sewerage and rubbish collection) on the same notice.
You can view or pay your rates in a number of ways:
Find out more about council rates and charges:
Download the latest Schedule of Rates and Charges 2015/16 (PDF)
Everything you need to know about rates and charges:
Other useful forms and documents:
Did you know that you can choose how you're billed for your water? During the Water Opt-in Period, you can decide which water plan works best for your household.
The Water Opt-in Period closed on Sunday 30 August, 2015.
Change your water billing plan online
Water Billing Options
There are two water billing options to choose from:
Standard Plan (fixed allocation)
You will be allocated 772kL of water for $739 per year. This is split in two equal parts and charged over two rates notices each financial year. If you use more than the allocated 772kL, you will be charged $2.83 per kilolitre as an excess water charge.
Water Watchers Plan (two-part tariff)
You will be charged a service connection fee of $337 per year. This is split into two equal parts and over two rates notices. This is $168.50 for six months.
Your actual water use on the Water Watchers Plan is billed at a lower rate - $1.35 for every kilolitre of water you use.
Which plan should I be on?
If your water use is low, you will benefit from being on the Water Watchers Plan. Are you a water watcher or waster? Regularly checking your water meter will help you work out how much water your household uses.
Check Your Water Meter Day is held on the 14th day of every month. Keep an eye on your water use by using our simple water monitoring chart and tips for saving water. Find out more information here.
How do I change my water plan?
You can change your water billing plan online or visit one of our Customer Service Centres 8.30am - 5pm Monday to Friday at:
103 Walker Street, Townsville City
86 Thuringowa Drive, Thuringowa Central
Remember, you will need a copy of your last rates notice in order for us to help you with changing your water billing option.
Exceptions to the water opt-in period
If you purchase a new property outside of the water opt-in period, you will have four weeks from the date of receipt to change your water billing option. Any change will be effective from the first meter read after the date of transfer.
New residential purchases can opt-in here.
For more information see our Common Questions about water billing page.
Townsville City Council Pensioner Concession
You may be eligible for the Townsville City Council Pensioner Concession if:
- You are an approved/eligible pensioner;
- The property is your principal place of residence; and
- All rates and charges paid in full by the end of May in the current financial year
The policy can be viewed here.
In accordance with the Local Government Regulation 2012, Concessions may apply for general rates, water and sewerage charges to certain organisations as set out in the council’s Charitable and Community Organisation General Rates and Utility Charges Policy and Concessions Schedule. Details of application requirements can be obtained by phoning the Customer Service Centre on 1300 878 001.
Customer Service Standard
Townsville Water and Townsville Waste Services are commercial business units of Townsville City Council, responsible for providing water supply, wastewater, solid waste and recycling services to the Townsville area.
Find out more about Townsville City Council's Customer Service Standards here.