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Residential property owners receive a rates notice twice a year, usually in February and August. The Rates Notice includes both general rates charges and utilities charges (water, sewerage and rubbish collection) on the same notice.
Our online Rates Notice service is upgrading, just in time for our February Rates issue.
Those who have opted to receive your Rates Notice online, will receive an email over the next couple of days asking you to transfer your registration to the new system.
As we have over 12,000 people registered to receive their Rates online there may be a delay in the registration transfer.
Please do not worry, this is normal and you will receive a follow up email requesting you to reset your password.
This a security validation and is required to ensure your important information remains secure.
You can transfer your registration up till 8 March.
After this date you will need to complete a new registration.
Your February Rate Notice will be available online from 13 February 2015.
You can view or pay your rates in a number of ways:
Find out more about council rates and charges
Residential property owners can choose how they are billed for water during the water opt-in period each year. The water opt-in period for the 2014/15 financial year has now ended.
Standard Plan Option (fixed allocation)
Residential properties will be allocated 772kL of water for $728 per consumption year. This is split in two equal parts and charged over two rates notices each financial year.
Any usage over the 772kL allocation is billed at $2.79 per kilolitre as an excess water charge.
Water Watchers Plan Option (two-part tariff)
Residential properties will be charged a service connection fee of $332 per year. This is split into two equal parts and over two consecutive rates notices.
In addition to the service connection fee, water consumption is billed at $1.33 per kilolitre used.
Which plan should I be on?
If you are a careful water user and you keep your water usage below 300kl per year, then you will benefit from choosing the Water Watcher Plan.
Exceptions to the water opt-in period
If a new property is purchased outside of the water opt-in period, new residential owners will have four weeks from the date of receipt to change their water billing option. Any change will be effective from the first meter read after the date of transfer. New owners that do not change their water billing system within the four week period will automatically be placed on the Standard Plan.
New residential purchases can opt-in here.
For more information see Water Billing FAQs.
Other Utility Charges
Find out more about residential and commercial utility charges including water, wastewater, rubbish, recycling, and trade waste.
Townsville City Council Pensioner Concession
You may be eligible for the Townsville City Council Pensioner Concession if:
- You are an approved/eligible pensioner;
- The property is your principal place of residence; and
- All rates and charges paid in full by the end of May in the current financial year
The policy can be viewed here.
In accordance with the Local Government Regulation 2012, Concessions may apply for General Rates, Water and Sewerage charges to certain organisations as set out in the council’s Charitable and Community Organisation General Rates and Utility Charges Policy and Concessions Schedule. Details of application requirements can be obtained by phoning the Customer Service Centre on 1300 878 001.
Customer Service Standard
Townsville Water and Townsville Waste Services are commercial business units of Townsville City Council, responsible for providing water supply, wastewater, solid waste and recycling services to the Townsville area.
The Customer Service Standard – Water Supply, Wastewater Services, Solid Waste and Recycling Services outlines the rights and obligations of Townsville Water and Townsville Waste Services to its customers. A summarised version of the Customer Service Standard has been provided to customers in the form of a Customer Service Standard flyer.