Bins & Collections
Find out the collection days for your waste and recycling bins, and how to order a new bin or report damaged bins and missed collections.
On their relevant pages, you will also find more information about:
Tips for a Top Bin Collection
Place your bin out by 6am and ensure you:
- Place your bin facing the road, with the wheels closest to your property or house
- Do not overload your bin (max weight 50kg)
- Are able to close your bin lid
- Keep 0.5 metres between bins when placing more than one out for collection.
Collections on Public Holidays
Waste and recycling is collected on all public holidays. Our kerbside collection service (collecting your bins) runs 365 days a year.
Damaged Bins
Waste and recycle bins are the property of the residence and their care and maintenance is the responsibility of the resident. Damaged bins may be inspected by our Resource Recovery team and may be repaired or replaced at their discretion.
How to Order Bin Replacement Parts
If you need a replacement lid, pin, wheel or axle you can:
- Collect the part from the Customer Service Centre at Walker Street or the Customer Service Point at Citylibraries Riverway and fit it yourself.
- Order it over the phone by contacting our Customer Service team on 13 48 10.
Replacing Bin Parts
Follow these simple instructions to change a part on your bin yourself:
Replacing pins (to hold the lid on the bin):
- If any portion of the old pin is left in the handle, take a screwdriver and knock the pin into the handle.
- Take a hammer and tap the new pin into place to hold lid to the bin.
Replacing lids:
- If any portion of the old pin is left in the handle, take a screwdriver and knock the pin into the handle.
- Position the lid and take a hammer to tap the new pins into place to hold the lid to the bin.
Replacing wheels:
- Lay the bin on its side.
- Position the new wheel on the end of the axle and push it into place. There is a small spring pin inside the wheel that locks wheel into place.
Replacing axles:
Lay the bin on its front.- Thread the axle through the casing at the bottom of the bin.
- Position a wheel on each end of the axle and push it into place.
Missed Bin Collections
A sticker may be placed on your bin if there was a reason why it couldn’t be collected; for example, if the bin contained inappropriate material. The sticker will include instructions about what to do next and how to arrange another collection. Fees and charges may apply.
If your collection was missed for an unknown reason, you can report via our Customer Service Team on 13 48 10.
Moving House
If you move home, please leave your waste and recycle bin at the property for the next resident to use. All waste and recycle bins carry a unique identity number registered to the address it was allocated to.
New Bins
Residential waste and recycle bins can be ordered by contacting our Customer Service team.
Standard issue is 240L waste and 240L recycle wheelie bins.
You also have the option to upgrade* to:
- 360L yellow-lidded recycling bin and 240L red-lidded waste bin
- 360L yellow-lidded recycling bin and 140L red-lidded waste bin
- 240L yellow-lidded recycling bin and 140L red-lidded waste bin.
If these options don’t suit your household, you have the option to have an additional bin at an extra service charge including:
- Additional permanent 240L red-lidded waste bin
- Additional permanent 140L red-lidded waste bin
- Additional permanent 240L yellow-lidded recycling bin.
Commercial non-residential customers may also opt for these alternatives (conditions apply).
* Please note that fees and charges apply.
More Information
You can find out what can and cannot go in your yellow lidded bin on our Let's Get it Sorted page.
Visit our Waste and Recycling page for more information about our other services.
