Townsville City Council Support & Information

Council continues to support its residents and local businesses through the effects of COVID-19.

14-day payments

Businesses that have undertaken work for Council are urged to submit their invoices for receipting, processing and payment as soon as possible. Our finance team will do everything they can to process payments and target paying these invoices within fourteen days.

Promoting small business

Council is still encouraging all residents to do their part in supporting local businesses wherever possible. This support can range from buying gift vouchers to be used at a later date if you need to cancel appointments, buying food from local businesses and supporting your local corner store, independent / locally owned produce suppliers.

Rates & Utilities

Townsville City Council understands the hardships residents are going through due to the ongoing COVID-19 pandemic.

The Hardship policy will be continued, which offers a 3-month deferral on rates and utilities for those eligible.

If any ratepayers have been severely impacted by the pandemic, and are experiencing financial hardship, please contact Council to discuss individual payment plans on 13 48 10.

Economic support

The First Home Buyers Incentive was introduced in 2020, offering first home buyers up to $1,000 off their rates bill at their new property.

To be eligible for this incentive the property must be a first home purchase; be the owners primary place of residence; and the home and land must be valued at less than $450,000.

Events and venues

Townsville City Council will refund the hiring and other fees associated with the proposed use of any Townsville City Council venue that is unable to proceed because of the COVID-19 restrictions. This includes ticketing to any cancelled events part of the North Australian Festival of Arts 2021.

Contact us

Council’s Future Cities team are here to support businesses during this challenging period, please contact us through 13 48 10.