Townsville City Council Support & Information

Council has added additional measures to the multimillion-dollar support package targeted at providing extra support to small businesses feeling the effects of COVID-19.

These measures estimate to $30 million.

$30 Million Operational Package

14-day payments

Businesses that have undertaken work for Council are urged to submit their invoices for receipting, processing and payment as soon as possible. Our finance team will do everything they can to process payments and target paying these invoices within fourteen days.

Major project contract distribution

Part of the package to support local businesses, Council will also be looking to break up work packages – similar to the way the Water Pipeline contracts were tendered in 2018 – to allow more contractors to secure work on Council projects.

Promoting small business

On the back of the advice from the Federal Government’s decision to cancel all non-essential services, Council is encouraging all residents to do their part in supporting local businesses wherever possible over the coming months. This support can range from buying gift vouchers to be used at a later date if you need to cancel appointments, buying food from businesses that are now offering takeaway options and supporting your local corner store, independent / locally owned produce suppliers.

Council will help advertise and share the incredible innovation from our small businesses. Council encourages our community to continue to support local Townsville business.

$15 million Support Package

Following the original $30 million operational support package, Townsville City Council has committed a further $15 million to provide relief from the impacts of the COVID-19 pandemic. Previous relief initiatives in the package included extensions on previously issued supplementary rates notices, free carparking in the CBD, and rebates on charges.


Townsville City Council understands the hardships residents are going through due to the ongoing novel coronavirus (COVID-19) pandemic.

Townsville Council staff have been tasked with exploring every opportunity to assist our community and our local businesses.

As a result, there will be no rates increase for owner-occupiers in the next 6-month period. A new Hardship policy has been introduced, which will mean a 3-month deferral on rates for those eligible.

If any ratepayers have been severely impacted by the pandemic, and are experiencing financial hardship, please contact Council to discuss individual payment plans on 13 48 10.

Business community support

For COVID-19 impacted tenants of Council-owned properties, 3 months of free commercial rent is available. The 14-day payment terms for local businesses will continue, and there will be a 50% sewage concession for all not-for-profit sporting groups.

Economic support

In the 2020/2021 Budget a $0.7 million has been placed towards activation programs to stimulate city development, as well as job incentives encouraging businesses to move and bring jobs to Townsville. Additionally, there has been a 25% reduction in infrastructure charges (up to $250,000) for local job creation.

For first time home buyers there is a $1,000 incentive which will be taken off their first rates bill. On top of that, there will be a $221.9 million spend on infrastructure in Townsville, and a local procurement spend of over 85%, keeping money in our local economy and creating jobs.

Events and venues

Townsville City Council will refund the hiring and other fees associated with the proposed use of any Townsville City Council venue that is unable to proceed because of the coronavirus control measures.

TicketShop will refund all tickets for shows at the Civic Theatre that have been cancelled because of the coronavirus control measures.

Contact us

Council’s Future Cities team are here to support businesses during this challenging period, please contact us through 13 48 10.