Development Assessment Unit
The unit is responsible for the assessment of applications under the Townsville City Plan and the State Planning Policy (SPP). The development assessment process is run in accordance with the Sustainable Planning Act 2009 (SPA) and follows the Integrated Development Assessment System (IDAS). For more information on the assessment process please refer to our Development Assessment Process Information Sheet.
- our service excellence charter;
- the planning assessment teams;
- the standard conditions applied to development applications
- the trunk infrastructure acquisition procedure; and
- the Development Compliance Team who investigate situations where unauthorised work may be suspected.
Service Excellence Charter
We are committed to service excellence, collaboration and working in partnership with the community and industry to facilitate and enable the creation of a city that we are all proud of.
As part of our ongoing commitment to our service excellence charter and you our customer, we identified 10 key performance standards.
Service Excellence Reports
Our Service Excellence Reports document how we are tracking in reporting periods.
- January to July 2016 (PDF 5.2MB)
- January to December 2015 (PDF 593KB)
- July to December 2014 (PDF 2.1MB)
Our promise to you
You said "Be Quicker", we will:
- Have your request to view building and planning documentation processed within five days;
- Have your request for hardcopies of building and planning documentation processed within 10 days;
- Have your code assessable development applications decided within 40 days;
- Have your operational works applications decided within 30 days;
- Have your survey plans issued within 10 days;
- Have your residential plumbing and drainage applications decided within 10 days;
- Have your commercial plumbing and drainage applications decided within 15 days;
- Have your plan right applications decided within 5 days;
- Release your bank guarantees within 10 days of release request.
You said "Be accessible and keep me informed", we will:
- Return your phone calls within 24 hours;
- Call you within four days to formally acknowledge your planning application;
- Acknowledge and/or respond to all emails within 48 hours;
- Acknowledge correspondence within five days;
- Call before we write;
- Take ownership of your enquiry;
- Provide timeframes for deliverables;
- Encourage a culture of pre-lodgement discussions.
You said "Involve us more, be accountable and consistent", we will:
- Actively engage with you through industry reference and community groups;
- Explain our decisions to stakeholders and provide feedback on all suggestions;
- Turn up to meetings prepared and will take and distribute minutes within five days;
- Seek your feedback on our performance through annual surveys;
- Use your feedback to improve our service;
- Publish our performance results and commit to these results.
Provide us with your feedback
We love hearing from you. Let us know how we have met or exceeded your expectations, so we can continually improve our service to you. All submissions will be responded to, and we will be formally reporting to our customers twice yearly on our performance against our service excellence charter.
The Planning Assessment Teams
There are three assessment teams that cover the Townsville City Council area, these are Central, Northern and Southern with each area assigned its own assessment team dedicated to providing excellent customer service. These teams are multi-disciplinary and include town planners, engineers, asset inspectors and field officers. Assessment is managed by planning and engineering co-ordinators in each of the teams. Below is a map indicating the assessment areas.
Standard Conditions applied to Development Applications
A successful application is approved subject to conditions. The more common conditions imposed by council have been standardised to provide the industry with consistent and acceptable outcomes. The attached list of standard conditions are not exhaustive and development proposals may attract any number of non-standard conditions or requirements. Below you will find three separate lists of standard conditions for the different types of development applications.
Trunk Infrastructure Acquisition Procedure
The Trunk Infrastructure Acquisition Procedure supports the Trunk Infrastructure Acquisition Policy and defines the process through which trunk infrastructure is acquired from a developer as a consequence of development or an infrastructure partnership. It applies to developments that:
- require or include trunk infrastructure;
- are located on land for which trunk infrastructure is planned;
- where safety or efficiencies can be achieved by co-delivering that infrastructure with the development.
It also applies to infrastructure partnerships whereby a developer may provide trunk infrastructure not necessary for the development.
The procedure outlines how council officers will assess the trunk infrastructure requirements of the development, how valuations of trunk infrastructure will be determined, and the whether the trunk infrastructure will be conditioned on the development permit or whether an Infrastructure Agreement is more appropriate.
Council takes a hard line against anyone ignoring planning and development rules by erecting or demolishing structures without the proper approval. Where the community suspects unauthorised building work, plumbing and drainage work or violations to acceptable land use is being carried out, the council is on hand to investigate. Through its compliance area, council officers will track reports of concern relating to:
- Unauthorised building work (where no permit has been obtained)
- Unauthorised plumbing work (where no permit has been obtained)
- Unfenced and unsafe swimming pool areas
- Land use violations such as operating a business from a residential premise without council authorisation
Investigation officers will assess the situation and notify the owner if a violation has been detected. Owners risk being forced to remove unapproved structures - at their own expense - in extreme cases. In most cases council asks the owner respond to a show cause notice and obtain the appropriate approval in retrospect.
Where the violation presents an immediate threat to the health and safety of the community and where the response from the owner has been unacceptable, an enforcement notice will be issued.
It is therefore recommended that if an owner is unsure about whether a structure requires approval they should contact council on 1300 878 001 to discuss.