Frequently Asked Questions
What Notices can I receive via this email service?
Once registered you will be able to receive: Bi-Annual Rate Notice(s), Rate reminder notice(s), and/or Rate Demand Notice(s).
I did not receive my validation link?
Please check your junk folder in your email account. If you need further assistance please call 13 4810.
Could my notice automatically go to my junk/spam folder?
Yes it could, so please check your junk folder in your email account and mark the sender as safe to receive further notices to your inbox.
If I own more than one property, must I register each property individually?
Yes, you will need to register each property you own separately.
Can Rate Notices be emailed to more than one property owner?
Yes, once you have registered to receive your Rates Notice via email, you can add additional email addresses for joint property owners to also receive these notices.
What do I do if I change my email address?
Log on to the web portal using your existing login details and update your email address.
Can I cancel my subscription to the email service?
Yes, you can do this via the web portal. If you unsubscribe from receiving your notices electronically, paper notices will be issued after this time via normal post. Notices will be sent to the last advised mailing address for the property.
If I have registered to receive more than one notice, how many emails will I receive?
You will receive an email for each registered property – one property, one email, one attachment.
What happens if my emailed rate notice bounces back to Townsville City Council?
If the notice bounces back, a hard copy will be mailed out via post to the last known postal address listed on our records. The due date will remain as the due date printed on the notice.
Please ensure you contact Council to confirm your current postal address.
What do I do if I have received someone else’s emailed rate notice in error?
Any email received from or on behalf of Townsville City Council may contain information that is confidential and subject to legal privilege. If you receive a Townsville City Council email in error, then forward the email including the attachment to email@example.com then delete the email from your email account.
What is the average size of the email I'll receive with my rate notice attached?
On average, the size of the email will be approximately 700 KB.
If I have changed my postal address, do I need to let Council know?
Yes, Council will only email your Rate Notices, Reminder Notices, and Demand Letters, other correspondence from Council will be posted. If the email is undeliverable, we will send a copy to the current postal address we have on file.
Can I change my delivery method?
You can do this via the web portal. Click on “Update my Details” from the dashboard and click on “Notices” use the drop down and select ‘email’ or ‘post’. Note - selecting ‘Post’, Council will deliver the rate notice to the current postal address on file. Please contact council if you need to check your postal address on file.