Tip Vouchers

Tip Vouchers

Tip vouchers will no longer be included with your rates notice. Current vouchers will be honoured until the expiry date on the voucher.

  • What do my remaining vouchers entitle me to?
    • You can dispose of domestic waste (green waste is free so no tip vouchers required) at any of the city's waste facilities. Each voucher is equal to a car boot, utility tray, a small trailer or four wheelie bins.

      Providing you present your tip voucher(s), you will be eligible to dispose of your waste free of charge.
  • Is there anything I can't use my vouchers for?
    • Vouchers cannot be used for the disposal of tyres, car bodies, asbestos, regulated or 'special waste' and commercial waste.
    • These items will be charged at the relevant disposal rate.
  • Where can I use my vouchers?
  • How do I use my tip vouchers?
    • Present your voucher at the gatehouse. An officer will assess your load and tell you how many vouchers are required.
  • Can I use more than one voucher at a time?
    • Yes. A different number of vouchers is required for various sized loads.

      One voucher: Car boot, station wagon, utility, small trailer, up to four wheelie bins.
      Two vouchers: Van, long trailer, long utility, station wagon and trailer, utility and trailer.
      Three vouchers: Van and trailer, long utility and trailer.

      The gatehouse operator will confirm how many vouchers are required.

      Please note: No change is available for part loads.

  • What if I don't have enough vouchers for my load?
    • Vouchers can be used as part payment, and you can pay the remainder at the gatehouse.
  • How long are the vouchers valid for?
    • Vouchers operate on an annual cycle, ending on 30 September each year. Check your vouchers for the expiry date.
  • Can I cash in any unused vouchers?
    • No. Because vouchers do not have an inherent 'cash value', they cannot be redeemed or used as a form of payment for other council services.
  • Can I use non-original vouchers (photocopied, printed etc)?
    • No, only original vouchers issued with your rates notice will be accepted.

For more information, please phone the Customer Service Centre on 1300 878 001 or email Townsville Waste.