Terms & Conditions

TicketShop General Terms and Conditions of Sale

  • Tickets are sold on behalf of the organisation responsible for promoting the event and are subject to the conditions applicable to the event and/or the venue in which it is held.
  • Tickets may not be exchanged, refunded or returned after purchase.
  • The right is reserved to vary the advertised program and to add, withdraw or substitute items, artists or players as necessary.
  • At some venues, latecomers may be admitted when there is a suitable break in the program.
  • At some venues, the use of video cameras, photographic equipment, recording devices and mobile phones is strictly forbidden and may not be brought into the auditorium.
  • At some venues, patrons are not permitted to bring food or drink into the auditorium or to smoke in the venue.
  • The management reserves the right to refuse admission.
  • Ticket holders enter the venue at their own risk.

Purchasing tickets

  • Wheelchair positions available via phone only (07) 4727 9797
  • You must provide the following contact details for each attendee:  Full name, mobile number and email address (and/or residential address).  For children’s tickets, please provide the child’s name and the mobile number can be a parent/guardian number.
  • Contact details will be kept by TicketShop for 56 days from the date of the performance.
  • Patrons agree that all contact information will be available to public health officers upon request.
  • TicketShop will not share contact information with any third party other than the relevant health authority, and will not use the information for promotional purposes.
  • e-tickets will be issued in a digital, PDF format, and will be sent by email to the ticket purchaser, not individuals.
  • Patrons must either print their PDF ticket/s or ensure their ticket/s are available on their phones, or collect physical printed tickets from the box office.
    If available, tickets purchased at the venue will be by contactless payment methods only (no cash or cheques).

At the event

  • The Patron is responsible for having their ticket/s available on their phone or printed out,  or collected from the box office, for scanning at the door.
  • Patrons agree to abide by all social distancing and health protocols.
  • Patrons agree to follow the instructions of venue staff at all times.
  • If patrons do not comply with protocols, or authorised requests, they will be asked to leave immediately without refund or further recourse.
  • Refunds or exchange of tickets will be available to any customer who has developed any COVID-19 symptoms after the purchase of tickets, or who has come into contact with anyone who is symptomatic or is a confirmed case.
  • Patrons acknowledge that while the Venue has taken all reasonable health and safety precautions to keep the audience, staff and performers safe, patrons enter the Venue at their own risk without recourse to claim against the Venue regarding health outcomes.

Gift Certificate Terms and Conditions

  • Gift certificates are subject to availability and the terms and conditions listed above
  • Valid for products of Townsville TicketShop and must be redeemed before the expiry date
  • Not redeemable for cash
  • Not refundable