Complaints

If you have an issue or concern about the services, decisions or actions of Council, we would like to hear about it.

Are you reporting a pothole or damage to our local roads network? Go to our Report a Problem page.

Lodging a Complaint with Council

Council is committed to a complaint management process which ensures the effective, transparent and timely resolution of complaints.

Your comments provide us with valuable feedback to allow for continuous customer service improvement.

All you have to do is let us know about your complaint and we will direct your concern to the department best able to deal with it.

If you choose to fill out the PDF form, please return it to:

Mail: PO Box 1268, Townsville QLD 4810
Email: enquiries@townsville.qld.gov.au

Lodge Complaint Online Download Complaint Form (PDF)

For further information, download a copy of our:

For more information, please contact Council on 13 48 10.

Or visit the Queensland Ombudsman website.