Lodging a complaint with Council

If you have an issue or concern about the services, decisions or actions of Council, we would like to hear about it.

Are you reporting a pothole or damage to our local roads network? Go to our Report a Problem page.

Complaints management system

Council is committed to a complaints management process which ensures the effective, transparent and timely resolution of complaints. Your comments provide us with valuable feedback to allow for continuous customer service improvement.

All you have to do is let us know about your complaint and we will direct your concern to the department best able to deal with it.

For further information, download a copy of our Complaints Management Policy and Competitive Neutrality Complaints Management Procedure.

To lodge a complaint, please complete our online complaints form or download the Complaints Form to lodge your complaint.

For more information, please contact the Customer Service Centre on 13 48 10.

Further Information