Bins & Collections

Collections on Public Holidays

Waste and recycling is collected on all public holidays. Our kerbside collection service (collecting your bins) runs 365 days a year.

Damaged Bins

Waste and recycle bins are the property of the residence and their care and maintenance is the responsibility of the resident. Damaged bins may be inspected by our Resource Recovery team and may be repaired or replaced at their discretion.

How to Order Bin Replacement Parts

If you need a replacement lid, pin, wheel or axle you can:

• Collect the part from the Customer Service Centre at Walker Street and fit it yourself.
• Order it over the phone by contacting our Customer Service team on 13 48 10.

Replacing Bin Parts

Follow these simple instructions to change a part on your bin yourself:

Replacing pins (to hold the lid on the bin):

1. If any portion of the old pin is left in the handle, take a screwdriver and knock the pin into the handle.
2. Take a hammer and tap the new pin into place to hold lid to the bin.

Replacing lids:

1. If any portion of the old pin is left in the handle, take a screwdriver and knock the pin into the handle.
2. Position the lid and take a hammer to tap the new pins into place to hold the lid to the bin.

Replacing wheels:

1. Lay the bin on its side.
2. Position the new wheel on the end of the axle and push it into place. There is a small spring pin inside the wheel that locks wheel into place.

Replacing axles:

1. Lay the bin on its front.
2. Thread the axle through the casing at the bottom of the bin.
3. Position a wheel on each end of the axle and push it into place.

Missed Bin Collections

A sticker may be placed on your bin if there was a reason why it couldn’t be collected; for example, if the bin contained inappropriate material. The sticker will include instructions about what to do next and how to arrange another collection. Fees and charges may apply.

If your collection was missed for an unknown reason, you can report via our Customer Service Team on 13 48 10.

Moving House

If you move home, please leave your waste and recycle bin at the property for the next resident to use. All waste and recycle bins carry a unique identity number registered to the address it was allocated to.

New Bins

Residential waste and recycle bins can be ordered by contacting our Customer Service team.

Standard issue is 240L waste and 240L recycle wheelie bins.

You also have the option to upgrade^* to:

• 360L yellow-lidded recycling bin and 240L red-lidded waste bin
• 360L yellow-lidded recycling bin and 140L red-lidded waste bin
• 240L yellow-lidded recycling bin and 140L red-lidded waste bin.

If these options don’t suit your household, you have the option to have an additional bin at an extra service charge including:

• Additional permanent 240L red-lidded waste bin
• Additional permanent 140L red-lidded waste bin
• Additional permanent 240L yellow-lidded recycling bin.

Commercial non-residential customers may also opt for these alternatives (conditions apply).

* Please note that fees and charges apply.

More Information

You can find out what can and cannot go in your yellow lidded bin on our Let's Get it Sorted page.

Visit our Waste and Recycling page for more information about our other services.