Bins & Collections

We Collect Your Bins on Public Holidays

Our bin collection service runs 365 days a year. Does your next bin collection fall on a public holiday? Don’t forget to place your bin out before 6am!

Damaged or Stolen Bins

Did you know that Waste and Recycle bins are the property of the residence? Their care and maintenance are the responsibility of the resident.

Damaged bins may be inspected by our Resource Recovery team and may be repaired or replaced at their discretion.

Need replacement bin parts?

If you need a replacement lid, pin, wheel or axle simply:

• Collect parts to fit yourself by visiting our:
  • SERVE Centre at 103 Walker Street, or;
  • SERVE Centre at Citylibraries Riverway
• Order it over the phone by contacting our Customer Experience Team on 13 48 10.

Need to order a replacement bin?

Has your bin been stolen or damaged beyond repair? We can replace stolen or damaged bins.

When requesting a damaged bin replacement:

1. Place in the standard location for collection day.
2. Leave the bin out until it is repaired or replaced.
3. Council will replace a damaged bin where parts cannot repair the damage.
4. Bin replacement can only happen when the bin is empty.

Where the bin is empty, a replacement bin will be delivered within 3 business days following the day of request. For bins with contents, the replacement will occur on the next scheduled collection date or within 3 business days following the collection.

Order a replacement bin over the phone by contacting our Customer Experience Team on 13 48 10.

Replacing Bin Parts

Follow these simple instructions to change a part on your bin yourself:

Replacing pins (to hold the lid on the bin):

1. If any portion of the old pin is left in the handle, take a screwdriver and knock the pin into the handle.
2. Take a hammer and tap the new pin into place to hold lid to the bin.

Replacing lids:

1. If any portion of the old pin is left in the handle, take a screwdriver and knock the pin into the handle.
2. Position the lid and take a hammer to tap the new pins into place to hold the lid to the bin.

Replacing wheels:

1. Lay the bin on its side.
2. Position the new wheel on the end of the axle and push it into place. There is a small spring pin inside the wheel that locks wheel into place.

Replacing axles:

1. Lay the bin on its front.
2. Thread the axle through the casing at the bottom of the bin.
3. Position a wheel on each end of the axle and push it into place.

Missed Bin Collections

Your bin collection may have been missed if:

• The bin was not placed out for collection before 6am.
• Was overfilled (lid must be closed flat).
• Was overweight (bins weighing over 50kg cannot be lifted).
• The truck could not access the bin (due to parked cars or other obstructions).
• Bin was contaminated (our drivers cannot service contaminated bins).
• Bin contained non-permitted items.

From time-to-time Council will inspect bins and place stickers on contaminated bins or those containing non-permitted items.

Need to arrange a return service?

We can provide a return service for a fee simply contact our Customer Experience Team on 13 48 10. Alternatively, you can dispose of the waste at your local Transfer Station.

*If purchasing a return service due to contaminants or non-permitted items, ensure these are removed prior.

If your collection was missed for an unknown reason, footage of the missed collection will be reviewed to help us work with our team to better SERVE you! Bins not emptied due to Council error will receive a return service at no charge.

You can report your missed bin via our Customer Experience Team on 13 48 10.

Missed Bin reports can be made after 3pm on the day of expected collection or within two working days of the missed collection. Once reported, leave the bin out until collection has occurred.

Moving House

If you move home, please leave your waste and recycle bin at the property for the next resident to use. All waste and recycle bins carry a unique identity number registered to the address it was allocated to.

New Bins

Council bin collection forms part of the Rates and Charges.

New bin services, alteration of bin sizes or ordering of additional bins can only be requested by Property Owners.

Property Owners can order new residential waste and recycle bins by contacting our Customer Experience Team on 13 48 10.

Standard issue is 240L waste and 240L recycle wheelie bins.

You also have the option to upgrade^* to:

• 360L yellow-lidded recycling bin and 240L red-lidded waste bin
• 360L yellow-lidded recycling bin and 140L red-lidded waste bin
• 240L yellow-lidded recycling bin and 140L red-lidded waste bin.

If these options don’t suit your household, you have the option to have an additional bin at an extra service charge including:

• Additional permanent 240L red-lidded waste bin
• Additional permanent 140L red-lidded waste bin
• Additional permanent 240L yellow-lidded recycling bin.
• Additional permanent 360L yellow-lidded recycling bin

Commercial customers requiring a new bin service or alterations to the current service can request a quote or contact us on 13 48 10.

New bins will be delivered within 3 business days following the day of request.

* Please note that fees and charges apply.

Cancelling Additional Bins

Cancellation of a waste service can happen where an additional bin service has previously been arranged. Properties that have arranged bin collection outside of the defined service area are classed as an additional bin service and can be cancelled.

Only the property owner or persons with approved authority can cancel a bin service.

If you no longer require your additional service bin, please contact us on 13 48 10.

Walk In, Walk Out Collection

Walk-In, Walk-Out is a restricted service made available to our community’s most vulnerable. This service will see a member of our team walk the bin out on collection day and return the bin to the property once emptied.

Residents who meet ALL the following criteria may be eligible:

1. Unable to place bins out due to disability, frailty, medical or mobility conditions.
2. Not have any support persons that can assist in placing bins out for collection.
3. Have a current Medical Certificate.

This is a limited service and applications will be assessed, including a site visit from a member of our Team. Due to limited capacity not all eligible Walk-In, Walk-Out Collections can be supported. The service may be reviewed, cancelled, or withdrawn anytime at Council’s discretion.

To request or cancel a Walk-In, Walk-Out collection service contact us on 13 48 10.

Bin Etiquette

Did you know that Waste and Recycle bins are the property of the residence and their care and maintenance is the responsibility of the resident?

Familiarise yourself with your responsibilities:

• Bins are to be stored on private property between collections, not on the kerb, footpath or street.
• Place your bins on the kerbside the evening before collection day or prior to 6am day of collection.
• Return your bin to the property as soon as practical after collection.
• Do not remove bins from the residence when moving.
• Excess waste not in bins is considered littering and fines may be issued.
• Manage bin odour.

Council may investigate breaches of these responsibilities and where appropriate issue fines.

To assist you in resolving any odour or pest issues regarding your neighbours’ bins we encourage you to have the conversation with them.

If after time the issue is not resolved, you can seek Council's assistance on 13 48 10.

More Information

You can find out what can and cannot go in your yellow lidded bin on our Let's Get it Sorted page.

Visit our Waste and Recycling page for more information about our other services.