Change Your Water Billing Plan

Did you know that you can choose how you're billed for your water?

During the annual opt-in period, you can change your water billing plan online or by visiting our Customer Service Centre.

The Water Opt-in period available for 4 weeks - 29 July - 25 August 2024.

You will need a copy of your last Rate & Utilities Notice in order for us to help you with changing your water billing option.

Exceptions to the water opt-in period

If you purchase a new property outside of the Water Opt-in period, you will have four weeks from the date of receipt of invitation to change to submit your request to change water billing options. Any change will be effective from the first meter read after the date of transfer.

New residential purchases can opt-in here.

Water Billing Options

There are two water billing options to choose from: the Standard plan and the Water Watchers Plan.

Standard Plan (fixed allocation)

Water Watchers Plan (two-part tariff)

You will be allocated 772kL of water for $1,008 per year. This is split in two equal parts and charged over two rates notices each financial year. This is $504 for six months. If you use more than the allocated 772kL, you will be charged $3.86 per kilolitre as an excess water charge.

You will be charged a service connection fee of $456 per year. This is split into two equal parts and over two rates notices. This is $228 for six months.

Your actual water use on the Water Watchers Plan is billed at a lower rate - $1.83 for every kilolitre of water you use.

Note: The charge for a vacant land service is also $456 per year.

Which plan should I be on?

If your water use is low (under 297 kilolitres), you will benefit from being on the Water Watchers Plan. Are you a water watcher or waster? Regularly checking your water meter will help you work out how much water your household uses.

Check Your Water Meter Day is held on the 14th day of every month. Keep an eye on your water use by using our simple tips for saving water at home.

For more information see our Common Water Questions page.