Council policy states our intent, commitment or position on strategic issues and assists in informing the community and council officers on council's desired outcome.

Policies are approved and adopted by council.

Council's policies

If you cannot find what you need, please contact the Customer Service Centre by phoning 13 48 10 or emailing enquiries@townsville.qld.gov.au.

Account Disputes - Water Consumption Reading Policy (PDF 75.6 KB)

To guide council's practice and decision making with respect to account disputes relating to water consumption where the customer believes the water meter or reading may be inaccurate.

Advertising Spending Policy (PDF 78.1 KB)

Council may place paid advertisements in various media to promote, inform and educate the public about its services and programs. Council must ensure that expenditure on advertising is appropriate and in the interest of the public.

Art in Public Space Policy (PDF 284.3 KB)

This applies to all art in public space projects proposed, implemented and/or managed by Council and includes fine-art based public art, community art, integrated permanent and temporary public art, along with street art, and site activation projects.

Asset Management Policy (PDF 274.7 KB)

The Townsville City Council will responsibly manage council-owned assets.

Audit Committee Policy (PDF 244.9 KB)

Council has resolved to adopt a policy to establish an Audit Committee in accordance with section 105 of the Local Government Act 2009 and sections 208 to 211 of its associated legislation the Local Government Regulation 2012.

Business Continuity Management Policy (PDF 650.5 KB)

Council recognises the importance of organisational resilience to ensure the uninterrupted availability of all key business resources and critical business functions.

Charitable & Community Organisations General Rates Utility Charges Concession Policy (PDF 341.4 KB)

Council recognises that certain groups and organisations in the city contribute to and are a benefit to the community. Council will assist these organisations by providing a concession of certain rates and charges, subject to the conditions of this policy.

Child Safety Policy (PDF 341.6 KB)

Townsville City Council is committed to the safety and wellbeing of all children and young people who use its services.

City of Townsille Art Collection Policy (PDF 373.6 KB)

The City of Townsville Art Collection is recognised as a significant cultural resource of the city, primarily representing the development of art and craft in Australia.

Code of Conduct for Staff (PDF 565.8 KB)

Townsville City Council aims to conduct its business with integrity, honesty and fairness and to comply with all relevant laws, regulations, codes and corporate standards.