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Penalty Infringements

If you have received a fine (penalty infringement notice or PIN) from Townsville City Council, you have a number of payment options:

Pay Your PIN Online

Pay online using your credit card. Accepted credit cards include Visa and MasterCard.

You can pay your PIN easily online 24 hours after the infringement was issued. All infringements must be paid within 28 days of the issue date.

Failure to pay PIN by the due date will result in further costs being incurred. You will be responsible for the costs if by midnight on the 28^th day:

you do not make payment; or
your payment is not honoured by your bank because of any cause not being an error by the Townsville City Council.

Pay Parking Infringement Pay Other Infringement

Please note that only full payment is permitted online. A credit transaction fee (0.5% of the payment amount) applies to credit card payments and Visa or MasterCard debit card.

To use our online payment system, BPOINT, you must be using an up-to-date version of your preferred Internet browser. For more information, please visit our Website Information page.

How do I know if my Online Payment has been accepted?

A confirmation page with a receipt number will be displayed once you have submitted your payment details and the payment is processed. Make note of this number as it may be required by Council as proof of payment should there be any future discrepancies. This receipt number verifies that your payment has been processed successfully.

Tip: Write the receipt number on the bill being paid.

Other Payment Options

Direct to Council

Mail

Townsville City Council Payments
PO Box 1268
Townsville, QLD 4810

In person

Townsville City Council Customer Service Centre:

103 Walker Street, Townsville City
- Monday to Friday 8am - 5pm (Closed Public Holidays)
- Payments accepted in cash, card, cheque, or money order.

Townsville City Council Customer Service Point:

Citylibraries Riverway, 20 Village Boulevard, Thuringowa Central
- Monday to Friday 9am - 5pm (Closed Public Holidays)
- Payments accepted in card only.

Accepted credit cards include Visa and MasterCard. A payment processing fee (0.5% of the payment amount) applies to credit card payments.

No cash can be given on debit cards or cheques.

Pay by Instalments

If an infringement has a fine of $200 or more, you may apply to pay by instalments.

An initial payment of $60 will start your application if received within 28 days, and if you make all monthly payments, this infringement will be finalised, and no further prosecution or enforcement action will be taken against you.

Your application may be made by providing your current address, contact phone number and a $60 initial payment at one of Council’s Customer Service Centres.

After making this application, an instalment plan payment notice will be sent to you by the State Penalties Enforcement Registry (SPER). Upon receiving the payment notice, all future payments are to be made to SPER. Failure to comply with the instalment plan will result in enforcement by SPER and you will be required to pay additional fees.