Contact Council

Our SERVE Centre at 103 Walker Street has reopened after being temporarily relocated for renewal works.

You can contact our customer service team by phone, email, online chat or in person at our SERVE Centre. Visit us at 103 Walker Street (the corner of Walker and Stokes Streets).

Contact us

SERVE Centre – Townsville City

8am to 5pm, Monday to Friday
(Closed public holidays)

  • Location: 103 Walker Street, Townsville City

Note: Payments accepted in cash, card, cheque, or money order. No cash can be given on debit cards or cheques.

SERVE Centre – Citylibraries Riverway

9am to 5pm, Monday to Friday
(Closed public holidays)

  • Location: Citylibraries Riverway, 20 Village Boulevard, Thuringowa Central

Note: The Townsville Citylibraries location is card only – no cash.

Accepted credit cards include Visa and MasterCard. A payment processing fee (0.5% of the payment amount) applies to credit card payments.


PO Box 1268
Townsville QLD 4810


8am to 5pm, Monday to Friday
(Closed public holidays)

13 48 10 - Business hours
13 48 10 - Emergency after hours

You can also call 07 4727 9000 during business hours, however we cannot guarantee the availability of this number during emergency events.

Please note: Council's old phone number 1300 878 001 is no longer in use.


07 4727 9050


Email us on


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Web chat

Click to chat (during business hours only).

Contact Us Online

You can also contact us via the Contact Us Online page.

Customer Services

Customer Service Charter

We commit to provide you with:

  • prompt and efficient services
  • easy access to our services
  • friendly, professional service
  • accurate and consistent information.

Translation and Interpretive Services

If you require a translating or interpreting service, please call 131 450.

For more information about translating and interpreting services, visit the Department of Immigration and Border Protection website.