Contact Council
| Customer Service Centre and Service Point Changes |
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From Monday 28 November 2022:
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Contact us
Customer Service Centre8am - 5pm, Monday to Friday; (Closed Public Holidays)
Payments accepted in cash, card, cheque, or money order. No cash can be given on debit cards or cheques. | Customer Service Point9am - 5pm, Monday to Friday; (Closed Public Holidays)
Note: The CityLibraries location are card only no cash. |
Accepted credit cards include Visa and MasterCard. A payment processing fee (0.5% of the payment amount) applies to credit card payments. | |
PostPO Box 1268 | |
Phone8am - 5pm, Monday to Friday * 13 48 10 - Business hours Please note: Council's old phone number 1300 878 001 is no longer in use. | Fax07 4727 9050 |
Contact us online or email - enquiries@townsville.qld.gov.au | MobileGet mobile with iCouncil or Snap Send Solve |
Web chatClick to chat (during business hours only) * | |
* You can also call (07) 4727 9000 during business hours to reach the Customer Service Centre, however we cannot guarantee the availability of this number during emergency events.
Customer Services
Customer Service Charter
We commit to provide you with:
- prompt and efficient services
- easy access to our services
- friendly, professional service
- accurate and consistent information.
Translation and Interpretive Services
If you require a translating or interpreting service, please call 131450.
For more information about translating and interpreting services, visit the Department of Immigration and Border Protection website.
