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COVID-19 Helpdesk

Council has implemented a helpdesk to assist the community in related questions and information on COVID-19. This helpdesk will be operational from Monday 30 March 2020.

The team is ready to chat and support you to find the right information from the right government authority regarding all things COVID-19 related.

Call 4727 9666 Monday to Friday from 8am to 6pm.

Contact us

Customer Service Centre 8am - 5pm, Monday to Friday; (Closed Public Holidays) 103 Walker Street, Townsville Payments accepted in cash, card, cheque, or money order. No cash can be given on debit cards or cheques.	Customer Service Point 9am - 5pm, Monday to Friday; (Closed Public Holidays) CityLibraries Thuringowa - 86 Thuringowa Drive, Thuringowa Central Note: The CityLibraries location are card only no cash.
Accepted credit cards include Visa and MasterCard. A payment processing fee (0.5% of the payment amount) applies to credit card payments.
Post PO Box 1268 Townsville QLD 4810

* Extension of Customer Contact Hours (13 48 10 & Click to Chat) Monday 9 March - Friday 17 April, 2020 Monday - Friday 8am - 6pm
Phone 8am - 5pm, Monday to Friday * (Closed public holidays) 13 48 10 - Business hours 13 48 10 - Emergency after hours Please note: Council's old phone number 1300 878 001 is no longer in use.	Fax 07 4727 9050
Email Contact us online or email - enquiries@townsville.qld.gov.au	Mobile Get mobile with iCouncil or Snap Send Solve
Web chat Click to chat (during business hours only) *

Customer Service Centre

8am - 5pm, Monday to Friday; (Closed Public Holidays)

103 Walker Street, Townsville

Payments accepted in cash, card, cheque, or money order. No cash can be given on debit cards or cheques.

Customer Service Point

9am - 5pm, Monday to Friday; (Closed Public Holidays)

CityLibraries Thuringowa - 86 Thuringowa Drive, Thuringowa Central

Note: The CityLibraries location are card only no cash.

Accepted credit cards include Visa and MasterCard. A payment processing fee (0.5% of the payment amount) applies to credit card payments.

Post

PO Box 1268
Townsville QLD 4810

* Extension of Customer Contact Hours (13 48 10 & Click to Chat)

Monday 9 March - Friday 17 April, 2020

Monday - Friday 8am - 6pm

Phone

8am - 5pm, Monday to Friday *
(Closed public holidays)

13 48 10 - Business hours
13 48 10 - Emergency after hours

Please note: Council's old phone number 1300 878 001 is no longer in use.

Fax

07 4727 9050

Email

Mobile

Get mobile with iCouncil or Snap Send Solve

Web chat

Click to chat (during business hours only) *

* You can also call (07) 4727 9000 during business hours to reach the Customer Service Centre, however we cannot guarantee the availability of this number during emergency events.

Customer Services

Customer Service Charter

We commit to provide you with:

Prompt and efficient services
Easy access to our services
Friendly, professional service
Accurate and consistent information

View our Customer Service Charter and Standards for more information on our Charter and Customer Service Standards for Townsville Water and Waste.

Customer Service Standards (PDF, 819.7 KB)
Customer Service Charter (PDF, 74.9 KB)
Townsville Water Customer Service Standards (PDF, 477.9 KB)
Townsville Waste Customer Service Standards (PDF, 473.8 KB)

Translation and Interpretive Services

If you require a translating or interpreting service, please call 131450.

For more information about translating and interpreting services, visit the Department of Immigration and Border Protection website.