Contact Council
You can contact our customer service team in many ways including by phone, email, online chat, or in person. We have two SERVE Centres, one in Townsville City and another at Citylibraries Riverway.
Please be aware that our customer service team is currently receiving a high volume of calls and emails, but we’re working hard to respond as quickly as possible. We appreciate your patience.
Don’t forget – the answer to your question may already be available on our website. Try using the search function in the header or right column.
Contact Us
In Person
Visit us in person at either our Townsville City or Citylibraries Riverway SERVE Centres.
SERVE Centre – Townsville City
Opening hours:
- Monday to Friday from 8am to 5pm
- Closed on public holidays
Address: SERVE Centre, 103 Walker Street, Townsville City
Payments note: At this location payments are accepted in cash, card, cheque, or money order. No cash can be given on debit cards or cheques. Accepted credit cards include Visa and MasterCard. A payment processing fee (0.5% of the payment amount) applies to credit card payments.
SERVE Centre – Citylibraries Riverway
Opening hours:
- Monday to Friday from 9am to 5pm
- Closed on public holidays
Address: SERVE Centre, Citylibraries Riverway, 20 Village Boulevard, Thuringowa Central
Payments note: At this location payments are card only – no cash. Accepted credit cards include Visa and MasterCard. A payment processing fee (0.5% of the payment amount) applies to credit card payments.
Post
Address mail to our postal address:
PO Box 1268Townsville QLD 4810
Phone
- Main phone number: 13 48 10 – during business hours, Monday to Friday from 8am to 5pm
- Emergency after hours number: 13 48 10
- Backup phone number: 07 4727 9000 – available only during business hours, slower response time and not guaranteed to be available during emergency events.
Email us on enquiries@townsville.qld.gov.au
Online
There are many ways to contact us online:
- chat to us online via the Live Chat (during business hours, Monday to Friday from 8am to 5pm)
- contact us or report a problem via the Snap Send Solve app on mobile
- contact us by online form on the Contact Us Online page.
Customer Services
Customer Service Charter
We commit to provide you with:
- prompt and efficient services
- easy access to our services
- friendly, professional service
- accurate and consistent information.
Translation and Interpretive Services
If you require a translating or interpreting service, please call 13 14 50.
For more information about translating and interpreting services, visit the Department of Immigration and Border Protection website.
