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Customer Service Centre

8.30am - 5pm, Monday to Friday; (Closed Public Holidays)

103 Walker Street, Townsville

Payments accepted in cash, card, cheque, or money order. No cash can be given on debit cards or cheques.

Customer Service Points

9am - 5pm, Monday to Friday; (Closed Public Holidays)

CityLibraries Aitkenvale - 4 Petunia Street, Aitkenvale
CityLibraries Thuringowa - 86 Thuringowa Drive, Thuringowa Central

Note: CityLibraries locations are card only no cash.

Accepted credit cards include Visa and MasterCard. A payment processing fee (0.5% of the payment amount) applies to credit card payments.

Post

PO Box 1268
Townsville QLD 4810

Phone

8am - 5pm, Monday to Friday
(Closed public holidays)

1300 878 001 - Business hours
1300 878 001 - Emergency after hours

Fax

07 4727 9050

Email

Mobile

Get mobile with iCouncil or Snap Send Solve

Web chat

Click to chat (during business hours only)

* You can also call (07) 4727 9000 during business hours to reach the Customer Service Centre, however we cannot guarantee the availability of this number during emergency events.

Customer Services

Customer Service Charter

We commit to provide you with:

Prompt and efficient services
Easy access to our services
Friendly, professional service
Accurate and consistent information

View our Customer Service Charter and Standards for more information on our Charter and Customer Service Standards for Townsville Water and Waste.

Customer Service Standards (PDF, 819.7 KB)
Customer Service Charter (PDF, 74.9 KB)
Townsville Water Customer Service Standards (PDF, 477.9 KB)
Townsville Waste Customer Service Standards (PDF, 473.8 KB)

Translation and Interpretive Services

If you require a translating or interpreting service, please call 131450.

For more information about translating and interpreting services, visit the Department of Immigration and Border Protection website.