Domestic and Family Violence Awareness

Townsville City Council is committed to fostering a safe and healthy workplace for all of its employees and creating an environment where staff who may be experiencing Domestic and Family Violence (DFV) are supported. We are standing up, speaking out and taking action to end all forms of DFV and are proudly working towards becoming a White Ribbon Accredited Workplace.

The White Ribbon Australia Workplace Accreditation Program recognises businesses that integrate violence prevention into their business practice.  There are a number of criteria that each business is required to complete along with submissions of evidence to gain this accreditation.

Council recognises we not only have a key role to play in supporting our employees, but also in educating and informing our community of services available.

Some of our community initiatives include:Quick Exit back to our home page

Turning Red to End Domestic Violence

The Red Rose Foundation have launched the Red Bench Project to build a permanent reminder that domestic violence occurs within all of our communities. The presence of a Red Bench in a public location aims to raise community awareness and provide an opportunity for this important issue to remain visible. It is the aim of the Red Rose Foundation to have at least one Red Bench in every local government area in Queensland. Townsville will be going a step further and installing a Red Bench in every division, including two in division three to include Magnetic Island.

For further information on ways you can support the organisation, or to install a Red Bench at your own workplace, visit Red Rose Foundation - Red Bench website.

Townsville says NO to domestic violenceTownsville says NO to domestic and family violence

Over the next 12 months, our ‘Say NO to domestic Violence’ billboard will be making its way around Townsville as Paradise Outdoor Advertising and Council team up to say NO to domestic and family violence.

Signs to combat violence/Behind Closed Doors

Townsville City Council and Zonta Townsville Inc have collaborated to create awareness and support signs for all Council owned public Toilets. The signs detailing services available for people experiencing DFV have been installed in over 180 public toilets to date, with many more businesses agreeing to join the campaign in the future.

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Community Safety Plan

The Community Safety Plan 2019-2020 was endorsed at a Full Council meeting on 27 August 2019. The objective of the Plan is to bring together existing programs, identify trends and issues in the community and develop appropriate responses to maintain public safety.

Council’s White Ribbon Workplace Accreditation has been incorporated into its Community Safety Plan.  Providing support to staff through its Employee Assistance Program (EAP), rolling out strategies and policies regarding DFV and continued awareness campaigns that demonstrate the commitment Council are making to stand up, speak out, take action and end all forms of family violence.

Support Services

If you or someone you know is experiencing domestic or family violence please reach out to one of the following support services:

* denotes 24 hour support service

Emergency Services*

If the situation is an emergency call 000


DV Connect*

24 hour Domestic Violence Helpline

1800 811 811

DV Connect Mensline

A free and confidential telephone counselling, referral and support service especially set up for men.

1800 600 636


24 hour sexual assault & domestic violence counselling.

1800 737 732

NQ Domestic Violence Resource Service

Crises intervention, safety planning, court support and counselling.

4721 2888Quick Exit back to our home page

The Women’s Centre

Domestic violence counselling, case management, referral following sexual assault and family violence.

4775 7555

Flora House Women’s Shelter (Yumba Meta)*

Case management, safety planning, court support and counselling for Aboriginal and Torres Strait Islander individuals and families.

4723 5611

Men's Referral Service

Assistance, information and counselling to help men who use family violence.

1300 766 491

Sexual Assault Response Team (SART)*

24 hour co-ordinated response service, specialist detectives, support workers, forensic examiners and medical professionals.

4775 7555

Present to Townsville University Hospital or a Police Station

NQ Women’s Legal Service

Free legal advice.

4772 5400

Mensline Australia*

Confidential counselling, referral and support for men.

1300 789 978

Wee Care Residential Service (Althea Projects)*

Crises/Emergency Care for young children.

4772 4499

Relationships Australia

Counselling Services for individuals and families.

1300 364 277Quick Exit back to our home page

Townsville Sexual Health Services

Free sexual and reproductive health clinic.

4433 9600


Kids Helpline*

13 11 14

1800 551 800


LGBTQI+ online support.

Aboriginal and Torres Strait Islander Women’s Legal Services

Free legal advice

4721 6007

Legal Aid

Free legal advice

4758 5300

Victim Assist Qld

Information and advice for victims of crime, and financial assistance

1300 546 587

Townsville Aboriginal and Islander Health Service

Women’s business, family support service, family wellbeing

4759 4000

Palm Island Women’s Services

Short term crisis accommodation and support for women and children experiencing domestic and family violence

4791 4010 or

4791 4011

Sisters Inside

Specialised programs and support, including sexual assault counselling

4772 4445Quick Exit back to our home page

Community Gro, Upper Ross Community Centre

Family wellbeing and crisis support, referrals and advocacy

4774 0144

Elder Abuse Hotline* (message service)

1300 651 192

Translating and Interpreting Services*

131 450