Recovery Information

Returning to normality after a disaster may be quick or difficult and prolonged.

Following an event, the Local Disaster Management Group will convene its Local Recovery and Resilience Sub Group to:

  • ensure people's wellbeing;
  • rebuild essential infrastructure;
  • help local economic recovery; and,
  • rehabilitate the natural environment.

Team Townsville Logo

Team Townsville - people who are working together to get Townsville back on its feet.


Recovering from a disaster is usually a gradual process. Safety is a primary issue, as are mental and physical wellbeing. If assistance is available, knowing how to access it makes the process faster and less stressful. This section offers some general advice on steps to take after disaster strikes in order to begin getting your home, your community and your life back to normal.

Community Recovery Referral and Information Centres

The Townsville Community Recovery Referral and Information Centres are closing.

Closing 27 September:

  • Townsville City Community Recovery Referral and Information Centre
    187 Stanley Street, Townsville
  • Rising Sun Community Recovery Referral and Information Centre
    Rising Sun Shopping Centre, Ross River Road, Mundingburra

Closing 25 October:

  • Garbutt Community Recovery Referral and Information Centre
    Building G - Shop 5B Duckworth Street, Townsville

To access assistance, call the Community Recovery Hotline on 1800 173 349, or visit our website at a .

Built Environment

Our crews are busily repairing our road networks, sewers and water pipes, you can assist us maintaining our city by downloading one of the apps below or completing our online Report a Problem Form.


A natural disaster can affect your business in many ways. This section will focus on providing avenues and support for the affected businesses of Townsville.


After a flood disaster environmental recovery includes the restoration and regeneration of biodiversity (species and plants) and ecosystems, natural resources and environmental infrastructure. It also includes the management of environmental health, waste, contamination and pollution, and hazardous materials.

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