Role and Strategy

Townsville Water's Role

The Townsville Water Customer Service Standard outlines the rights, obligations and performance targets of Townsville Water to its customers.

You can review Townsville Water's performance against set targets for 2016-17 as highlighted in the customer service standards below.

You can review Townsville Water's performance against set targets for 2015-16 as highlighted in the customer service standards below.

Townsville Water is responsible for the quality of the town's drinking water. The Drinking Water Quality Management Plan Annual Report 2014-2015 is  available for review.

An annual Performance Data Report is also available outlining specific water performance data.

Water Demand Management Strategy

We have developed a strategic vision for the future of water demand management. Sitting below this vision are a number of themes and objectives that provide a focus for delivery of water demand management in Townsville.

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