Role and Strategy

Townsville Water's Role

The Townsville Water Customer Service Standard outlines the rights, obligations and performance targets of Townsville Water to its customers.

Our core business is to provide water supply and wastewater services to the council local government area, including the supply of potable water, the collection and processing of wastewater, and the supply of recycled water. Townsville Water is a registered Service Provider under the Water Supply (Safety and Reliability) Act 2008. We are committed to providing safe, reliable, value for money water services for the Townsville community.

Townsville Water Report Cards

You can review Townsville Water's performance against set targets for 2023-2024 as highlighted in the customer service standards below.

Annual Performance Data Report

An annual performance data report is also available outlining specific water performance data:

Water Demand Management Strategy

We have developed a strategic vision for the future of water demand management. Sitting below this vision are a number of themes and objectives that provide a focus for delivery of water demand management in Townsville.

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