Missing Pets
Animal Care and Adoption Centre
Lost or missing your pet? We may be able to help you!
Keep checking here. Any stray animal found and brought to the Animal Care and Adoption Centre is uploaded here within 24 hours.
Contact
Our business hours are:
- Monday to Friday: 9am to 3:30pm
- Saturday: 9am to 2pm
- Sunday: Closed
- Public Holidays: Closed
The Animal Care and Adoption Centre is located at 69 Tompkins Road, Shaw.
Visits are by appointment only.
To book an appointment to view, or retrieve, a missing animal, please phone 07 4727 8371 or 0457 769 362.
If you have found a stray or wandering animal and want to report this to Council, please contact us on 13 48 10.
Reclaiming your Pet
To retrieve a missing animal in Council’s care, we must be contacted within five days from the date found.
What you need to know:
- Identification and proof of ownership are required.
- Unregistered dogs and cats cannot be released until registration and approval is completed.
- Release fees may apply (see the Animal Management Fees and Charges for details).
- Payment is by EFTPOS only.
Animals not collected after 5 days from the date the animal was found will be tested for rehoming suitability through the Animal Care and Adoption Centre.
Payments Made Your Way
Pay rates your way this notice period, with options to pay online and by phone. Having trouble paying in full? Request a payment plan to pay by instalments.
ACAC Valentines Sale
Find your fur-ever Valentine at the Animal Care and Adoption Centre! Adopt for less with 50% off dog and cat adoptions until Saturday 28 February 2026.
Riverway Movie Nights - The Nut Job 2: Nutty by Nature
Pack a blanket and head down to Riverway with the kids for Riverway Movie Nights - a free open-air cinema experience.
Clean Up Australia Day
Lend a hand to help the land as we come together to care for the beautiful Pallarenda coastline. Spend the morning collecting litter and helping protect our precious natural and marine environments.
Capital Works Program
To keep Townsville growing, Council is actively involved in the delivery of projects to provide vital infrastructure and exciting development opportunities.