Your water meter registers all the water used at your property. Every property has its own individual water meter. Regularly checking your water meter will help you be more aware about how much water your household uses.

Leaky taps, overwatering your lawn, and undetectable water leaks can be a big drain on your family budget if they are left too long. You can take control of your water use by making some simple changes around the home.

Helping our Meter Readers

Remember, it's your responsibility to ensure that your meter is easy to get to so we can read and maintain it. The majority of our customers do keep the area around their meters very well maintained and we thank them for their cooperation.

Tips for making your meter easy to get to:

  • Cut back shrubs and grass around the meter.
  • Ensure the water meter is not buried or covered with mulch.
  • Don't plant prickly or spiky plants around your meter, e.g. Agave, Bougainvillea.
  • Fences and gates.
  • Access to the meter must be provided at all times for reading and maintenance purposes.

Dogs: We like dogs as much as you do, but for the safety of our meter readers, please ensure aggressive dogs are kept under control.

Upload your Water Meter Reading here

Private Works Quotations

Any work, for which a standard fee is not supplied, requires a quotation.

Requests for quotation must be submitted to Planning and Development on form Customer Request for Quotation (QAF0190), along with two copies of a site plan clearly indicating the location and extent of the works to be quoted. Details should be written on the application and a copy of any Town Planning requirements attached.

First time customers are required to pay upfront or complete a council Credit Application form.

Quotations will be carried out in accordance with the Private Works Quotation Procedure.

Any works required outside the parameters specified within the quotation will be treated as a variation of contract and will incur additional charges. Payments of all costs are required within 30 days of invoicing.

For further information please contact the Customer Service Centre on 13 48 10 or email Townsville Water.