Does your property have a smart water meter?  Visit the MiWater portal to track your water use.

Check Your Water Meter Day - 14th of every month

Regularly checking your water meter will help you be more aware about how much water your household uses. Things like leaky taps, overwatering your lawn, and undetectable water leaks can be a big drain on your family budget if they are left for too long. You can take control over your water use by making some simple changes around the home.

About Your Water Meter

Meter reading

Water meters measure the amount of water used at your property. Council reads your meter four times a year to work out how much you've been using and how much your bill will be, depending on what water plan you're on.

For more information regarding your historical water consumption please contact the Customer Service Centre or email Townsville Water.

Reading your meter

The display of your water meter will depend on what model you have and when it was last replaced.

The dial shows the total amount of water your household has used. Black numbers show the amount of water used in kilolitres (1kL = 1,000 litres). Red numbers show the amount of water used in litres.

Water meter reading

The red dials can assist in identifying water leaks. If they move when there is no water usage on the property then you may have a leak and should contact a plumber for a full inspection.

Types of water meters:

  • Elster/Honeywell V100 – a common water meter that you may have installed at your property. The information above can be applied to this meter.
  • RMC Multijet – this water meter looks a little different to the common water meter. You may or may not have this installed at your property.
  • Actaris – a common water meter that you may have installed at your property which was introduced when remote reading was required. The information above can also be applied to this meter.
  • Honeywell V200HT – this water meter model is the integrated smart meter. Find out more about this meter here.

Locating your meter

Your water meter is usually found at the front of your property, in the left or right front corner. If you have trouble locating your water meter, contact the Customer Service Centre or email Townsville Water and we can help you locate it.

Helping our Meter Readers

Remember, it's your responsibility to ensure that your meter is easy to get to so we can read and maintain it. The majority of our customers do keep the area around their meters very well maintained and we thank them for their cooperation.

Tips for making your meter easy to get to:

  • Cut back shrubs and grass around the meter.
  • Ensure the water meter is not buried or covered with mulch.
  • Don't plant prickly or spiky plants around your meter, e.g. Agave, Bougainvillea
  • Fences and Gates
  • Access to the meter must be provided at all times for reading and maintenance purposes.

Dogs: We like dogs as much as you do, but for the safety of our meter readers, please ensure aggressive dogs are kept under control.

Upload your Water Meter Reading here

Private Works Quotations

Any work, for which a standard fee is not supplied, requires a quotation.

Requests for quotation must be submitted to Planning and Development on form Customer Request for Quotation (QAF0190), along with two copies of a site plan clearly indicating the location and extent of the works to be quoted. Details should be written on the application and a copy of any Town Planning requirements attached.

First time customers are required to pay upfront or complete a council Credit Application form.

Quotations will be carried out in accordance with the Private Works Quotation Procedure.

Any works required outside the parameters specified within the quotation will be treated as a variation of contract and will incur additional charges. Payments of all costs are required within 30 days of invoicing.

For further information please contact the Customer Service Centre on 13 48 10 or email Townsville Water.