Accounts Receivable
If you have received an invoice from our accounts department you have a number of payment options:
Pay Your Accounts Receivable Online
Pay online using your credit card. Accepted credit cards include Visa and MasterCard.
To use our online payment system, BPOINT, you must be using an up-to-date version of your preferred Internet browser. For more information, please visit our Website Information page.
How do I know if my Online Payment has been accepted?
A confirmation page with a receipt number will be displayed once you have submitted your payment details and the payment is processed. Make note of this number as it may be required by Council as proof of payment should there be any future discrepancies. This receipt number verifies that your payment has been processed successfully.
Tip: Write the receipt number on the bill being paid.
Other Payment Options
BPAY
Payments can be made via BPAY using the Biller Code and Reference Number provided on your bill.
Direct to Council
Telephone
13 48 10 (during business hours)
Townsville City Council Payments
PO Box 1268
Townsville, QLD 4810
In person
Townsville City Council Customer Service Centre:
- 103 Walker Street, Townsville City
- Monday to Friday 8am - 5pm (Closed Public Holidays)
- Payments accepted in cash, card, cheque, or money order.
Townsville City Council Customer Service Point:
- Citylibraries Riverway, 20 Village Boulevard, Thuringowa Central
- Monday to Friday 9am - 5pm (Closed Public Holidays)
- Payments accepted in card only.
Accepted credit cards include Visa and MasterCard. A credit transaction fee (0.5% of the payment amount) applies to credit card payments.
No cash can be given on debit cards or cheques.
Australia Post
You can pay in person over the counter at any post office, or:
- Pay by phone 13 18 16
- Pay online on Post Billpay
Recovery Roadshow
Council is taking recovery support on the road, with a series of community events planned across some of our region’s more remote communities. Connected communities recover better - let’s do it together.
12 Days of Young Artists Competition
Calling all young artists! Entries are now open for Townsville City Council’s 12 Days of Young Artists Competition. Students from Prep to Grade 12 are invited to share their vision of Christmas in Townsville. Entries close 18 October.
Are you fuelling the fire?
Bushfire season is here, and it’s up to all of us to reduce the risk. Clear debris and long grass around your home and fence line, remove fire-hazardous materials, and always check for fire bans before lighting up. Let’s work together to keep our community safe.
Capital Works Program
To keep Townsville growing, Council is actively involved in the delivery of projects to provide vital infrastructure and exciting development opportunities.
Community Sentiment Survey
Council’s Community Sentiment Survey is a city-wide survey that gives community members the opportunity to tell Council what is working well, what needs improvement and what matters most to them. The survey closes 30 October 2026.