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Accounts Receivable

If you have received an invoice from our accounts department you have a number of payment options:

Pay Your Accounts Receivable Online

Pay online using your credit card. Accepted credit cards include Visa and MasterCard.

Please note that a credit transaction fee (0.5% of the payment amount) applies to credit card payments and Visa or MasterCard debit card.

To use our online payment system, BPOINT, you must be using an up-to-date version of your preferred Internet browser. For more information, please visit our Website Information page.

How do I know if my Online Payment has been accepted?

A confirmation page with a receipt number will be displayed once you have submitted your payment details and the payment is processed. Make note of this number as it may be required by Council as proof of payment should there be any future discrepancies. This receipt number verifies that your payment has been processed successfully.

Tip: Write the receipt number on the bill being paid.

Other Payment Options

BPAY

Payments can be made via BPAY using the Biller Code and Reference Number provided on your bill.

Direct to Council

Telephone

13 48 10 (during business hours)

Mail

Townsville City Council Payments
PO Box 1268
Townsville, QLD 4810

In person

Townsville City Council Customer Service Centre:

103 Walker Street, Townsville City
- Monday to Friday 8am - 5pm (Closed Public Holidays)
- Payments accepted in cash, card, cheque, or money order.

Townsville City Council Customer Service Point:

Citylibraries Riverway, 20 Village Boulevard, Thuringowa Central
- Monday to Friday 9am - 5pm (Closed Public Holidays)
- Payments accepted in card only.

Accepted credit cards include Visa and MasterCard. A credit transaction fee (0.5% of the payment amount) applies to credit card payments.

No cash can be given on debit cards or cheques.