Water & Wastewater Application Process
This page outlines water and wastewater connection services across the Townsville region, including standard 20mm and non-standard water connections, sewer connections, service relocations and disconnections, fire service connections, and irrigation meters for developments.
It also explains when to use a Form 1 – Water Meter Application or a QAF0190 – Request for Connection Quotation, what information you need to provide, and what to expect after Council receives your application.
Which form do I need?
| Form | What it is for | When to use it |
|---|---|---|
| Form 1 – Water Meter Application | Used for standard water meter applications, generally for a new 20mm water connection for a residential dwelling or new build. | Use this form when the request is for a standard 20mm water connection only. |
| QAF0190 – Request for Connection Quotation | Used to request a quotation for water or wastewater works where a standard fee does not apply. | Use this form for non-standard connections or works, including water connections that are not 20mm, relocations, sewer connections, disconnections, fire service connections and irrigation water meters for developments. |
Form 1 – Water Meter Application
A Form 1 is a State Government form used for standard water meter applications. For Townsville City Council’s water connection process, Form 1 is used for standard 20mm water connections only. If the request is for a water connection that is not 20mm, or for another type of water or wastewater connection, you will need to submit a QAF0190 form instead.
What we require
- Completed Form 1 Water Meter Application (available on Council's Forms & Permits page or from Business Queensland).
- Property address, lot and plan details.
- Owner details, where provided on the application.
- Applicant name, contact person, phone number and email address.
- Site plan showing the proposed works and property details.
- Water pricing plans, where applicable.
- Payer details or an approved account number. Written authority is required if the fees are being placed on another party’s account.
- If available, a current image of the service location.
Download Form 1 (PDF) Email Your Completed Form 1 Fees & Charges (PDF)
QAF0190 – Request for Connection Quotation
QAF0190 is used where the requested water or wastewater work requires a quotation because a standard fee is not available. This includes non-standard water meter connections, new sewerage connections, service relocations, service disconnections, fire service connections and irrigation water meters for developments.
What we require
- Completed QAF0190 Request for Connection Quotation form.
- Applicant name, postal address, telephone number and email address.
- Applicant details.
- Payer details.
- Property owner name and site address where the works will take place.
- Details of the proposed works, including a short description of what is being requested.
- Site plan clearly showing the location and extent of the proposed works to be quoted (if marking with a symbol, please ensure it is included in the plan legend.
- Requested connection size, if the request relates to a water connection.
- Any related development approval or application reference numbers, if applicable.
- If available, a current image of the service location.
Before you submit
To help avoid delays, please ensure that:
- You use the Form 1 for standard 20mm water connections only.
- You use the QAF0190 for:
- water connections larger or smaller than 20mm
- water meter relocations
- sewer connections
- disconnections
- fire service connections
- irrigation meters associated with developments
- other non-standard water or wastewater works.
- All applicant, property owner, and payer details are completed in the relevant sections.
- Plans or drawings clearly showing the proposed works and location are attached.
- Any related development approval numbers, plumbing application numbers, or other reference numbers are included where applicable.
What happens after Council receives your information?
1. Application received
Council receives your completed form and supporting documentation via email, online lodgement, or another approved submission channel.
2. Initial review
Council reviews the application to confirm:
- the correct form has been submitted
- all required information has been provided
- the property and proposed works meet the relevant application requirements.
3. Request for further information (required)
If any information is missing, incomplete, or unclear, Council may contact you for additional details before the application can proceed.
4. Application assessment
Once all required information has been received, Council creates the application and assigns it to the appropriate team for assessment.
5. Fees, charges, or quotations
- Form 1 applications: Applicable fees and charges are determined.
- QAF0190 applications: Council assesses the request and prepares a quotation for the proposed works.
6. Acceptance and payment
Before works can proceed:
- QAF0190 applications: The signed quotation and full payment must be returned to Council.
- Form 1 applications: Payment or approved account arrangements must be confirmed.
Before you submit
To help avoid delays, please ensure that:
- You use the Form 1 for standard 20mm water connections only.
- You use the QAF0190 for:
- water connections larger or smaller than 20mm
- water meter relocations
- sewer connections
- disconnections
- fire service connections
- irrigation meters associated with developments
- other non-standard water or wastewater works.
- All applicant, property owner, and payer details are completed in the relevant sections.
- Plans or drawings clearly showing the proposed works and location are attached.
- Any related development approval numbers, plumbing application numbers, or other reference numbers are included where applicable.
More Information
For further information please contact Council.
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