Staff Login
Welcome to the online staff portal for Townsville City Council employees.
This portal serves as a login page for staff to access some services and systems.
All of these systems will require your Council login details (eg abc@townsville.qld.gov.au) and password. If you require assistance, please contact the service desk.
 | Staff Email - outlook online | This link allows staff to access their Council email on any device at any time. If you are using a public computer, do not select the remember me option. |
 | HR21 from home internet connection | This link allows staff without access to the Council network to open HR21 to log their working from home hours, request leave such as sick and annual, view pay details, change banking details, etc. It also enables managers to approve employees' requests and view staff details of direct reports. |
 | Password Reset https://passwordreset.microsoftonline.com/ | This link allows staff to rest their network password. Please note that before you use the service, you need to have set up your profile which can only be done onsite. If you are using a public computer, do not select the remember me option. |
 | Horizon | This link allows staff to download the Horizon client that will allow for remote access to Council’s network. This capability has to be set up in advance and requires an ARF form to be completed to allow for access. |
 | intranet (SERVE) | This link allows staff to access the Intranet (SERVE) from any computer. Note that you will need to use your three letter logon and network password. If you are using a public computer, do not select the remember me option. |
 | Office 365 | This link allows you to use the full suite of Office 365 products on any computer. This includes email and web versions of Word, Excel, PowerPoint, One Drive, etc. If you are using a public computer, do not select the remember me option. |
 | ServiceNow | This link allows staff to log into ServiceNow where they can request help, identify issues or log jobs associated with Council technology. If you are using a public computer, do not select the remember me option. |
 | Learning Management System (LMS) | This link allows staff to access their Learning Management System (LMS) on any device at anytime. If you are using a public computer, do not select the remember me option. |
 | TCC Apps Access Panel | This link will take you to a launch page for a number of applications including Office 365, ServiceNow and depending on what other systems you are using potentially Power BI, Spark and others. If you are using a public computer, do not select the remember me option. |
 | LibApps https://townsville-cc.libapps.com/libapps/login.php | This link allows library staff to log into LibStaffer where they can search the library staff roster to check times and locations of rostered shifts, meetings and training sessions. Library staff can obtain a username and password from their Coordinator or the Systems Integration Librarian. If you are using a public computer, do not select the remember me option. |
