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Libraries Collection Notice

Townsville City Council (Council, we, our, us) is committed to handling your personal information in accordance with the Information Privacy Act 2009 (Qld) (the Act) and the Queensland Privacy Principles (QPPs).

QPP 5 obliges us to advise you of certain matters when collecting your personal information. This collection notice sets out those matters, and explains how we will manage the collection, use, disclosure and storage of your personal information.

We collect your personal information in accordance with Libraries Act 1988 and Local Government Act 2009 for the purposes of:

  • issuing library membership cards and library notices;
  • processing library membership applications and maintaining membership records;
  • customer protection and asset management;
  • emergency contact with individuals;
  • answering queries;
  • public safety and incident recording; or
  • targeted communication of library resources, competitions and services

If you choose not to provide your name and contact details, we may not be able to respond to your service enquiry.

Council does not usually disclose your personal information to other agencies or entities and does not disclose your personal information outside Australia. However, your personal information may be disclosed to another agency or entity if:

  • you have given us permission;
  • we are required by law; or
  • we reasonably believe the disclosure of the information is reasonably necessary for one or more enforcement related activities conducted by a law enforcement agency.

Our Information Privacy Policy explains how you may request access to and/or correction of your personal information. Our policy also explains how you can complain to us if you consider we have breached our obligations to manage your personal information in accordance with the QPPs, and how we deal with privacy complaints.

You can opt out of receiving material at any time by:

If we do not hear from you, we will consider that you have consented to receiving further communications from us.