Investigation Process

Welcome to the Environmental Health Services. Our primary goal is the protection of the health, safety and wellbeing of the community and the local environment. Our dedicated team of professionals provide a range of services direct to the community through the programs we deliver. These include animal management, food safety, mosquito control, personal appearances such as tattooing and body piercing, protection of the local environment, property and development compliance and regulated parking.

Your request is very important to us. We are committed to investigating your enquiry and resolving it as quickly and efficiently as possible. To ensure that we deal with situations which pose a risk to the health and safety of the community or those that have legal timescales as quickly and efficiently as possible, your enquiry has been given a priority.

What Happens Next

We will allocate suitably qualified and experienced Officers to investigate your enquiry. We will confirm this together with your customer request number and details of where to find further information in writing. The Officer will then contact you to discuss your enquiry with you to ensure that we have all the facts.

The officer will usually undertake an investigation which may involve gathering evidence from witnesses and from other sources. When this is complete the Officer will institute the appropriate action. This could involve providing advice, a warning, issuing a legal notice, issuing a fine or taking court action. This can take some time as we are obliged to follow the principles of natural justice and legal processes.

We may contact you at relevant times throughout the investigation but we will not usually provide regular progress reports while we are working on resolving your request. We will inform you when we have finalised your enquiry to inform you of the outcome and to invite your feedback.

Priorities Explained

Every request for service received by Environmental Health Services is assessed and given a priority. This is not a reflection of how important we consider your request to be. It is a responsible and effective way to allocate our resources to the issues posing the highest risk to the health, safety and welfare of the community and our local environment. For example, we understand that a barking dog or illegal dumping is an important matter that needs to be addressed as quickly as possible however, we will respond to reports of aggressive dogs roaming the street or reports of contaminated food being sold first. This is simply because by not doing so we would put our community or environment at significant risk. We are committed to dealing with every request we receive as effectively and efficiently as possible however, sometimes it may take a little longer than we would both like. If this is the case, please bear with us.

Priority 1 Situations that pose an imminent or immediate risk of personal injury or will impact on the health and safety of individuals, the community, or the environment. Typically these issues represent breaches of the law which must be addressed quickly.
Priority 2 Situations that represent a risk to health and safety of individuals, the community, or the environment but are not considered to pose an imminent or immediate threat. Often these situations will require investigations that lead to compliance action being taken
Priority 3 Situations which may impact on the health and wellbeing of individual/s, the community, or the environment if left unresolved. These issues are generally dealt with through negotiation, the issuing of fines or legal notices.

Back to top

Priority Listing

Item Description Priority
Abandon Vehicles Abandon Vehicles 3
Asbestos Asbestos from domestic premises 1
Backyard Fire Hazards Fire hazards from backyard burning 2
Bins Odour and Placement Odour and placement nuisance 2
Black and Grey Water Pumping Domestic waste water discharge 2
Body Piercing and Tattoo Licencing and hygiene 1
Birds Escaped domestic bird 3
Birds  Enclosure, Excess, Noise, Odour 3
Cyclone Hazard Accumulated material and untidy properties 1
Cats Attack on a person/pet 1
Cats Noise, Odour and Excess kept on property 3
Cats Collection of stray cats 2
Cats Unregistered cat 3
Dogs Attack on a person/pet 1
Dogs Aggressive dogs 1
Dogs Excess dogs kept on property 2
Dogs Barking 2
Dogs Collection of stray dogs (private impound) 1
Dogs Unregistered dog 3
Dogs Wandering and straying dogs 1
Dumping - over 200lt Illegal Dumping 2
Dust and Smoke Dust and Smoke nuisance 2
Environmental Pollution Environmental pollution from commercial business 2
Food Poisoning What to do if you suspect you have food poisoning 1
Food Premises, Vehicles, Stalls Hygiene 3
Footpath and Road Reserve Footpath obstruction 2
Hairdressing and Beauty Hygiene 2
Illegal Camping Illegal Camping 3
Light Nuisance Light Nuisance 3
Litter - under 200lt Litter - under 200lt 3
Livestock Straying on public land 1
Livestock Odour, Excess and Nuisance 3
Mosquito Mosquitos - disease and nuisance 1
Noise Nuisance Commercial/Residential noise nuisance 2
Odour Nuisance Commercial/Residential odour nuisance 2
Overgrown and Unsightly Properties  Overgrown and Unsightly Properties 3
Public Health Public Health risks 2
Sandfly or Midge Sandfly and midge nuisance (breeding - private land) 1
Signage Position of advertising signage/structures on the footpath 3
Unauthorised Roadside Trading Unauthorised Roadside Trading 2
Unregistered Animals Unregistered dog or cat 3
Vermin (rats and mice) Vermin (rats and mice) 1
Water Pollution Pollution of stormwater and/or water courses 1
Water Runoff Water run off from property (Commercial/Residential) 1

Further information can be viewed on our Local Laws pages.