Website Information

This section contains information about the use of our website.

We hope that this site is accessible to you. If you encounter problems, require assistance accessing any content, or have suggestions on how we can improve this site please email the Digital Design & Operations Team.


Townsville City Council websites aim to be as inclusive as possible, especially with users who may use assistive technologies.

Additionally, our site has been:

  • Tested with various diagnostic and evaluation tools, and we are constantly striving to improve the way content is accessed.
  • Developed to display adequately on all commonly used browsers.
  • Designed to suit a minimum screen size of 1024 by 768 pixels.

Online Payments

When you choose to make an online payment here on our website, you will be redirected to our payments provider, BPOINT*, for the completion of your transaction. Council does not view, store or retain any of your credit card details.

We do provide alternative methods of payment, including face to face, telephone, mailing and paper forms if you are uncomfortable with transmitting your payment online.

Privacy and Security

Council is committed to protecting your privacy. This notice describes our privacy policy.

By visiting our website, you are accepting the practices described in this Website Privacy and Security Statement.

View our Information Privacy Policy.

For the purposes of this statement, personal information refers to any information that may enable the identification of an individual visitor to the website.

For more information and to access a range of useful privacy protection resources, visit the Office of the Information Commissioner’s website.