Child Safety Reporting
Townsville City Council is committed to creating safe, supportive and respectful environments for all children and young people.
Under Queensland's Reportable Conduct Scheme, Council is required to receive and respond to allegations of certain types of harmful conduct by Council workers. For the purposes of this process, a Council worker includes employees, volunteers, contractors, labour hire personnel, work experience students, students on placement, trainees, apprentices and other individuals engaged by or on behalf of Council.
This reporting portal is only for concerns involving a Council worker.
You should use this portal if you believe a Council worker has engaged in behaviour that may constitute reportable conduct, such as:
- sexual offences or sexual misconduct involving a child
- ill-treatment of a child
- significant neglect of a child
- physical violence against a child
- behaviour that causes significant emotional or psychological harm to a child.
If you have witnessed, experienced, or become aware of conduct by a Council worker that may fall within one of the above categories, you can make a confidential report through this secure online portal.
If your concern relates to a parent, family member, community member, service user, or any other person who is not a Council worker, do not use this form. Please contact Queensland Police Service for all non Council worker related conduct.
Make a confidential report
What happens after you submit a report?
Council follows a structured process to assess and respond to all concerns.
Once a report is received:
- Initial assessment – We review the information and assess immediate risk
- Notification – Where required, matters are notified to the Queensland Family and Child Commission
- Investigation – Allegations are investigated in a fair, timely and confidential manner
- Action – Appropriate steps are taken to protect children and address the behaviour.
Under the Scheme, organisations must notify the Commission within strict timeframes and manage allegations through a formal investigation process.
Your privacy and confidentiality
We understand that reporting a concern can be difficult.
Council will:
- treat all information with strict confidentiality
- respect your privacy and handle personal information in accordance with legislation
- take steps to protect those who make reports from victimisation or disadvantage.
Immediate danger
If a child is in immediate danger, call 000.
For other urgent child protection concerns, contact the Department of Children, Youth Justice and Multicultural Affairs or Policelink on 131 444.
Recovery Roadshow
Council is taking recovery support on the road, with a series of community events planned across some of our region’s more remote communities. Connected communities recover better - let’s do it together.
Community Sentiment Survey
Council’s Community Sentiment Survey is a city-wide survey that gives community members the opportunity to tell Council what is working well, what needs improvement and what matters most to them. The survey closes 30 October 2026.
Entries are now open for Strand Ephemera 2027
Artists are invited to submit concepts that will form the North’s premier pop-up public art festival. Spark imagination and wonder, with artworks that celebrate Queensland’s unique stories – creating connection and lasting inspiration. Entries close: 10am, Tuesday 3 November 2026.
They Will Be Kings
Uniting some of Australia’s most exciting & influential trans activists, drag king performers and award-winning artists to rewrite the queer history of 21st Century Australia. Join the revolution. Celebrate the Kings.
Capital Works Program
To keep Townsville growing, Council is actively involved in the delivery of projects to provide vital infrastructure and exciting development opportunities.