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Child Safety Reporting

Townsville City Council is committed to creating safe, supportive and respectful environments for all children and young people.

Under Queensland's Reportable Conduct Scheme, Council is required to receive and respond to allegations of certain types of harmful conduct by Council workers, including employees, volunteers, contractors and other individuals engaged by Council.

This reporting portal should only be used where you believe a Council worker has engaged in behaviour that may constitute reportable conduct, such as:

  • sexual offences or sexual misconduct involving a child
  • ill-treatment of a child
  • significant neglect of a child
  • physical violence against a child
  • behaviour that causes significant emotional or psychological harm to a child.

If you have witnessed, experienced, or become aware of conduct by a Council worker that may meet one of the above categories, you can make a confidential report through this secure online portal.

If your concern relates to a parent, family member, community member, or another person who is not a Council worker, this may not be a reportable conduct matter for Council.

Make a confidential report

What happens after you submit a report?

Council follows a structured process to assess and respond to all concerns.

Once a report is received:

  1. Initial assessment – We review the information and assess immediate risk
  2. Notification – Where required, matters are notified to the Queensland Family and Child Commission
  3. Investigation – Allegations are investigated in a fair, timely and confidential manner
  4. Action – Appropriate steps are taken to protect children and address the behaviour.

Under the Scheme, organisations must notify the Commission within strict timeframes and manage allegations through a formal investigation process.

Your privacy and confidentiality

We understand that reporting a concern can be difficult.

Council will:

  • treat all information with strict confidentiality
  • respect your privacy and handle personal information in accordance with legislation
  • take steps to protect those who make reports from victimisation or disadvantage.

Immediate danger

If a child is in immediate danger, call 000.

For other urgent child protection concerns, contact the Department of Children, Youth Justice and Multicultural Affairs or Policelink on 131 444.