Doing Business with Council
Safety Sessions
Council offers free, 30-minute Safety Sessions, available Mondays to Fridays (excluding public holidays) during standard business hours. In these one-on-one sessions, a Safety Team Member can answer any questions you have about:
- Council’s safety requirements
- what paperwork, insurances, work cover is needed
- any legislative requirements
- how to register with the online contractor portal and what to expect when using it
- how to write your own safe work method statement (SWMS).
Safety Sessions are another way we are making it easier to do business with Council.
To book your safety session with us, email HealthAndSafety@townsville.qld.gov.au.
Council's goal for the next five years is to reach 90% of our procurement spend with local businesses and 65% with small to medium-sized businesses.
Throughout the year, Council runs Doing Business with Council sessions to meet with businesses to discuss how you can do business with Council.
Anyone doing business with Council or receiving any payment is required to be established in Council’s financial system (CES) and registered with Eftsure.
Eftsure
Council’s new supplier onboarding process provides improved data and payment security for Townsville City Council and its suppliers.
Council uses Eftsure as part of its risk management, compliance monitoring and accounts payable processes to improve security measures and manage fraudulent or cybercrime activities.
This additional step in the business engagement process will establish:
- a single environment for gathering information
- additional security measures ensuring legitimate and verified supplier information is obtained by Council
- a standardised and transparent onboarding process.
For more information, visit the Eftsure website.
New Suppliers
As part of the onboarding process, all suppliers of goods or services will be notified by their Townsville City Council representative that there will be an onboarding process through the Eftsure system.
Following the notification, the supplier will receive an email and a link from Eftsure, advising how to complete the New Supplier Registration information required for processing payments.
The supplier will then receive an email from Eftsure asking to register as a new supplier, providing key information including, but not limited to ABN, company name, address, email, bank account details and company contact.
On completion of the registration, the supplier will receive a call from the Eftsure team member within 24-48 hours to verify that the details provided are correct. To verify that the incoming call is legitimate, the supplier can request the reference number for the task, which is provided in the onboarding invitation.
After this verification is finalised, a confirmation email from Eftsure will be sent to the supplier advising that the supplied data has been verified and the onboarding process is completed.
Existing Suppliers
All suppliers of goods and services who currently undertake business with Townsville City Council will have received an email from Eftsure inviting them to complete their business name, ABN, GST registration, contact details and bank account details in the Eftsure Compliance Monitoring System.
The supplier can update its details at any time by contacting the area of the department that you normally do business with or the Supply Services team and asking them to send you an 'Eftsure change request' or a ‘new onboarding form’ should you wish to change your ABN.
Changes to Supplier Information
It is the responsibility of the supplier of the goods or services receiving payments from Townsville City Council to ensure that their details are kept up to date and provide notification of any change or discrepancies.
Changes to the information on the system can be made at any time by contacting SupplyServices@townsville.qld.gov.au to advise what details require updating.
Contact
For more information, please contact SupplyServices@townsville.qld.gov.au.
For Eftsure technical support, please contact 1300 985 976.
