The Kerbside Collection and Tip Voucher Program is designed to provide flexible, accessible options for disposing of bulky waste that cannot be placed in general waste bins.
Each eligible household can choose to either:
Book one free kerbside hard waste collection, or
Receive two free small load (up to 50kg) tip vouchers for use at any Council waste facility
You can book your kerbside hard waste collection or to register for tip vouchers through the service portal link below.
There are two vouchers available for each eligible residential property, that can be used as required within the financial year. Each voucher allows for the disposal of one load of accepted waste at any Council waste facility.
Use the service portal to check your property’s eligibility and register for available vouchers.
Vouchers are issued digitally via email after application.
To redeem a voucher, residents of the household must be present at time of disposal and show the following to Council staff:
Their digital voucher; and
Photo Identification and proof of residential address (if photo ID is not supplied, a Rates and Utilities Notice will need to be shown).
One small load (up to 50kg) of waste to landfill is accepted on each voucher. All separately chargeable items will remain chargeable. To learn more about accepted and chargeable items for each of Council’s transfer stations, please visit our Transfer Stations & Landfill page.
Kerbside Collection
Residents who choose this option can check their property’s eligibility and register for one FLEXiSKiP kerbside collection per financial year through the service portal.
FLEXiSKiP is a tough 2 cubic metre skip bag and convenient solution to a steel skip bin. The bag is big enough to fit couches, mattresses, washing machines, bikes and other large items.
Once a booking is made you will receive your FLEXiSKiP to fill with accepted items for disposal.
Ensure the two long straps can touch each other. This a good indicator that the skip hasn’t been overfilled. Overfilling the skip may result in rejection at collection.
Fill the skip within 14 days of delivery and follow the instructions included in your skip package to book a collection. Collection will be made within 5 days of booking.
Where to set up your FLEXiSKiP
The FLEXiSKiP must be accessible for collection by a crane truck from the road. Make sure your FLEXiSKiP is placed:
Close to the street kerb (must be within 4 metres from the street kerb)
Does not block a public footpath or the roadway
Has no obstructions such as powerlines, trees or parked cars (within the control of the resident) that may prevent collection (must be 4 metres from any potential obstruction)
As part of their customer service process, the service provider requests a photo of the skip prior to booking collection. This helps identify any collection issues so they can communicate with you in advance to resolve them.
To keep our streets attractive and to prevent any unwanted use of your personal FLEXiSKiP, place your FLEXiSKiP on the kerb only when you are ready to fill it. Ideally, your FLEXiSKiP should be on the kerbside for no longer than 2 weeks, however you must order a collection within 14 days from receiving the FLEXiSKiP. Non-compliance may result in a fee.
The following items are included in the service and must fit within the provided FLEXiSKiP to be accepted for collection:
Fridges and freezers
Furniture
Mattresses (limited to 2 per property, must fit laying down in the skip)
Hot water systems
Electronic waste (including cords)
Sinks
Toys, bicycles, sporting goods and outdoor play equipment
Tin and scrap iron
Whitegoods (e.g. washers, dryers, stoves and similar household appliances that fit in the skip)
Wood products
The following items are not accepted:
Bricks and concrete
Car, truck or machinery parts including tyres
Builders’ waste
Gas bottles
Glass and mirrors
Green waste
Hazardous waste (e.g. chemicals, oil and asbestos)
Household waste that would normally go in residential general waste or recycling bins
Liquids (including paint and oil)
Solar Panels
Any other item that may present a risk to safety.
Frequently Asked Questions
No. Households must choose either one kerbside collection OR two tip vouchers per financial year.
No. Tip vouchers must be used within the applicable financial year.
Alternative arrangements will be supported through Council’s service provider Handel who is managing bookings and voucher distribution for this program.
You can phone Handel’s Customer Service team on 07 4520 3307.
The free tip weekend has been discontinued due to cost, operational pressures and safety risks. The event generated more than double the usual waste volumes, placing strain on facilities and staff, and resulted in issues such as fires from incorrect disposal. Council has moved to more managed, year-round options that are safer and more sustainable.
The service is provided at no direct cost to eligible residents; however, it is funded by Council as part of its waste services budget.
Certain materials attract higher processing and disposal costs, which is why they are excluded from the no-charge kerbside collection service.
When booking a FLEXiSKiP kerbside collection, residents will be asked to provide payment details.
No charge will be made at the time of booking.
Payment information is securely retained by the supplier and only be charged if the FLEXiSKiP is found to contain excluded items that are not accepted as part of the service or if a collection was unable to be made due to being overloaded or obstructions like powerlines or overhead trees.
If there are no collection issues and no excluded items are in the skip, no charges will be applied.
As part of their customer service process, the service provider requests a photo of the skip prior to booking collection. This helps identify any collection issues so they can communicate with you in advance to resolve them.
No. This initiative is designed specifically for residential households. Commercial and contractor waste is not eligible.
No problem, you don't need to be home. Our own trusted delivery team will place your FLEXiSKiP bag in a safe and accessible location on your property. Our collection drivers are well trained with collecting the FLEXiSKiP bags and do not need anyone home to complete the collection.
It is dependent on whether any other application has been made for the property by a previous tenant / owner, within the financial year. As this scheme is funded by the yearly utility charge, only one application can be made per property, per financial year.
No. However, domestic green waste disposal is free to drop off year-round at all Council waste facilities.
Council introduced the new kerbside collection system to provide residents with greater flexibility and convenience. Under the previous system, collections were scheduled by area and available only at set times throughout the year. The new program allows residents to choose a time that best suits them for booking a collection.
The new FLEXiSKiPs also give residents a clearer understanding of the 2 cubic metre allocation, while providing bulky waste disposal options that help that reduce illegal dumping and support cleaner, safer neighbourhoods.
As this scheme is funded by the yearly utility charge, applications are made by property, not by individual residents. Therefore, only one application can be made per property, per financial year.
As this scheme is funded by the yearly utility charge, applications are made by property, not individuals. This means that renters can also apply for service at their eligible household of residence. For tip vouchers, Photo ID, or other proof of residence at the property must be shown at the waste facility at time of use. For skips, they must be ordered direct to the property of application, they cannot be used at another address once ordered.
You can assist others with using their vouchers. Contact our service provider on 07 4520 3307. They can help you arrange use of the voucher on behalf of a relative or friend.
The FLEXiSKiPs are built tough. Because the skip is flexible, items like fridges, washing machines and furniture can be walked onto the base of the skip while it is still flat on the ground. As you start to fill the skip the sides can be pulled up to neatly contain the bulky waste.
Remember to only load the skip with accepted items and not to overfill it. A good indicator that the skip is within limits to be picked up by collection machinery is if the two long straps are still able to touch each other once loaded. If the handles can touch, it’ll be ready for collection.
