Kerbside Collection

Council’s city-wide kerbside collection service is back in 2019. Select your suburb from the drop down below to find out when your suburb will be collected.

Kerbside collection calendar suburb listing

Choose your suburb from the drop-down box to view the collection period for your suburb.

Unsure which suburb you live in?  Check your surburb location using our bin days app.

Residents should familiarise themselves with what hard waste items can and cannot be collected. The full list is outlined below in our Frequently Asked Questions.

It is important to note that this service is applicable to residential properties only. All hard waste should be placed out for collection no more than seven days prior to your nominated date and be no more than 2 cubic metres in size.

Council will continue to provide updates to residents throughout the Kerbside Collection service to ensure they are familiar with when their residence is due for collection.

Frequently asked questions

  • What items can be collected?
    • * White goods
      * Fridges and freezers MUST have the doors removed for safety purposes
      * Hot water systems
      * Mattresses (limit of 2 per property)
      * Furniture items
      * E-waste
      * Toys, bicycles and sporting goods
      * Tin and scrap iron up to 2 metres in length
      * Sinks

      * Wood products up to 2 metres in length.
  • What items can not be collected?
    • * Vegetation and green waste (e.g. trees, grass, potted plants)
      * Dirt and stones
      * Bricks and concrete
      * Commercial builders waste
      * Tyres
      * General household waste (eg food scraps)
      * Liquids including paints and oils
      * Hazardous wastes (eg chemicals, oil, asbestos)
      * Gas bottles
      * Glass and mirrors
      * Household waste that normally goes into your refuse or recycling bin
      * Publications considered to be classified (only non-restricted items may be placed kerbside)
      * Other items that may present a risk to safety.
  • How much hard waste can I put on the kerb?
    • * A limit of two cubic metres per residence (approximately eight garbage bins in size)
      * Load must be able to be safely loaded by two people

      * Max length of any item is 2 metres.
  • Why has my hard waste only been partially collected?
    • Council operates two types of trucks for kerbside collection, one for general waste and one for oversized items and white goods. There may be a small delay between the two trucks servicing your property and residents may notice oversized items and white goods still awaiting collection after general waste has been removed.
  • What is hard waste?
    • * Hard rubbish is large items that cannot fit in a regular residential bin and are usually quite large.
      NOTE: if disposing of fridges and freezers the doors must be removed for safety reasons.
  • Who is eligible to receive this service?
    • * This service is applicable to residential properties only (no commercial businesses or vacant land)
      * Residential customers who have been charged the waste levy fee in their rates will be provided with this service

  • What happens if I miss my nominated collection day?
    • * It is imperative that residents familiarise themselves with their nominated zone and collection date
      * Council will communicate this message to residents via mainstream media advertising, direct mail to residents addresses, and on digital and social platforms
      * Due to the tight time frame allocated to each zone, we are unable to offer a return service

      * Alternatively some items can be disposed of for free at the dump or through Clean It Industrial Services.
  • What happens if I put my rubbish out after the collection date?
    • * A record of each house that presents kerbside collection is recorded and the date in which this street is done
      * If rubbish is put out after this time a Notice will be issued to the residents to advise they may be fined if they do not remove the kerbside collectable from the kerb
      * It is the responsibility of the resident to remove any rubbish they place on their kerb after their collection date

      * Drivers will be completing a "proof of service" form each day, so there will be a record of which properties have been collected.

  • What if the rubbish is not secure?
    • * It is the responsibility of the resident to ensure items are secured when presenting them on the kerbside
      * If a resident has failed to do this, they may become subject to a non-compliant dumping or litter investigation

      * Residents are also responsible for ensuring that the items placed out on the kerbside will not cause injury or be unsafe.
  • What happens if someone puts their rubbish on my footpath and my rubbish gets left behind because of it?
    • If this occurs the resident needs to advise council in advance and the matter will be investigated as act of illegal dumping.
  • What if someone goes through the rubbish on my footpath and vandalises it or makes a mess?
    • We are hoping people will be courteous to their neighbours, but in the event that this occurs it will be the responsibility of the resident to tidy up their kerbside.
  • What if council can't access my footpath?
    • * Properties will be dealt with on a case by case basis
      * If building work is being carried out at the property the resident will be required to arrange access through their builder directly
      * If council work is being carried out in the area the departments will communicate internally to ensure both activities can be completed in the scheduled time frame
      *Council will also be endeavouring to work with other service providers (e.g. Ergon) to ensure non-council works also don't prevent the collections
      * If cars are blocking access this will also be dealt with on a case by case basis.