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Kerbside Hard Waste Collection

Hard Waste Collection & Tip Voucher Program

From 3 August 2026 eligible residents will have the choice between one kerbside hard waste collection or two tip vouchers each financial year, at no charge.

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Hard waste refers to large, bulky items that cannot fit in your regular residential waste bin. Each residential property is entitled to one (1) collection per Financial Year, of up to 2 cubic metres of hard waste (about eight wheelie bins in size).

Residents can now book an additional kerbside collection per calendar year for a return collection fee of $154.

Top Tips for your Kerbside Hard Waste Collection

Before you book your collection, consider if there is a better place for the goods to go.
Check the items can be collected in the ‘What Can be Collected’ section.
Ensure the collection does not exceed 2 cubic metres of hard waste (approximately eight wheelie bins in size).
Ensure each item does not exceed the maximum length of 2 metres.
If the item is larger, it must be suitable to be safely lifted by two people.
Ensure there is access to the footpath where goods are located.
Make sure items are secured and unable to cause harm.

Waste exceeding these requirements will be left behind following collection. Disposal will be the owner's responsibility. For more tips check out Avoiding Potential Issues below.

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The following items cannot be collected as hard waste:

bricks and concrete
car parts and tyres
commercial and builders waste
gas bottles
glass and mirrors
hazardous waste (such as chemicals, oil, and asbestos)
household waste that normally goes in your refuse or recycling bin
liquids including paint and oil
vegetation and green waste
items that require more than two people to safely lift
other items that may present a risk to safety.

This service is only available to residential properties who have been charged the waste levy fee in their rates, and is not available to commercial businesses or for vacant land. This also means that some rural areas may not be eligible.

We operate two types of trucks for kerbside collection, one for general waste and one for oversized items and white goods. There may be a small delay between the two trucks servicing your property and you may notice oversized items and white goods still awaiting collection after general waste has been removed.

If we cannot access your footpath, properties will be dealt with on a case-by-case basis. If building work is being carried out at the property the resident will be required to arrange access through their builder directly. If it is our own Council works being carried out in the area, our departments will communicate internally to ensure both activities can be completed in the scheduled timeframe.

We are hoping people will be courteous to their neighbours, but in the event that someone makes a mess of your kerbside hard waste it will be your own responsibility to tidy up. To avoid potential complaints raised against you, it is also your responsibility to ensure items are secured when presenting them on the kerbside, and that items will not be unsafe or cause injury.

If someone leaves their hard waste on your footpath, to avoid potential disruption to your own collection you will need to advise us in advance of your hard waste collection and the matter will be investigated as an act of illegal dumping. For more information on how to make a report to us, visit our Illegal Dumping page.

Book your Collection

Booking your kerbside hard waste collection is easy:

Ensure you have not had a collection in the same Financial Year
Use the dropdown in the Check Your Collection Zone section below to identify what zone your suburb is in.
Select the Book Your Collection button below to go to Bookable.
Create your account.
Make your booking.
Place your waste out by 6am on your collection day (and no more than two days prior).
To cancel or change the date of your booking, please log in to your Bookable account or contact customer service 13 48 10.

Kerbside hard waste collections do not occur on public holidays. If your nominated collection day falls on a public holiday, collection will be available the next business day.