Insurance Claims

Making an insurance claim

A claim should be made on your own insurer in the first instance.

If you have sustained damage to your property or an injury to your person and believe that Council is responsible for this injury or damage, please forward an Incident Report - Letter of Demand to council.

Your Incident Report - Letter of Demand should provide as much information as possible and detail the nature of the incident including the date, time and location, the damage or injury sustained and the basis upon which you are holding Council responsible.  Photographs of injuries/ damage sustained, along with a map to pinpoint the location of the incident and a minimum of two (2) quotations must be provided for all claims.

For all claims

Please include as much detail as possible when completing the form and ensure that a current postal address and phone number are provided.

You will receive an acknowledgement of receipt of your claim with a corresponding reference number from council or it’s representative. Please quote this number on any further correspondence sent to council or its representative or if any further contact is made with council regarding your claim.

Once your claim has been thoroughly investigated you will be notified of the outcome of your claim. If council or its representative determines that it is liable for the damage sustained, it will arrange for reimbursement of costs associated with the repair to your property or person. Reimbursement will only be made to you for the cheapest quote.

You can either complete your incident report online or download an incident report form.

Return forms to:

Mail: PO Box 1268, Townsville QLD 4810
Email: enquiries@townsville.qld.gov.au