New rates tool launched for property owners

Date published: 7 August 2023

Townsville City Council is launching a new online tool to help property owners across the city check their rates balance at any time on Council’s website.

The new Check Your Rates Balance tool allows property owners to know what their balance is at any time during the year.

The launch comes as rate and utilities notices are received across the city from this week.

Business Services and Finance Committee chairperson Margie Ryder said the Check Your Rates Balance tool would help property owners budget for their twice-yearly rate and utilities notices,

“Council has developed the Check Your Rates Balance tool so you can keep up to date with what your rates balance looks like,” Cr Ryder said.

“Council is committed to connecting you to what you need at the time you choose and this tool is just one way we’re delivering on that promise.

“All property owners are able to pay their rates off in smaller, more manageable amounts through the year, which means everybody’s rate and utilities notices look different. By using the Check Your Rates Balance tool you’ll be able to know what to expect when rate and utilities charges are due.”

Cr Ryder said property owners should keep an eye out for their rate and utilities notices.

“Notices will be landing in mailboxes and inboxes shortly, but if you don’t receive yours please give Council a call on 13 48 10,” she said.

“If you’ve signed up for eNotices remember to check your email inbox, as this is where your rate and utilities notice will be. If you’re still receiving paper rate notices, consider making the switch today to receive your rate and utilities notices in one convenient place, it’s as simple as visiting Council’s website, selecting “view rate and animal notices online” and following the step-by-step guide.

“There is no rate-in-the-dollar increase in this year’s budget, with the average Townsville home owner-occupier receiving a 3 per cent increase for their rate and utilities notice.

“Each rate and utilities notice includes a discount if you pay by the due date, so make sure you action your bill before the due date.”

To use the Check Your Rates Balance tool, head to Council's Payment Rates and Utilities page and click the Check Your Rates Balance icon.