Reforms helping Council to be simpler, faster and better

Date published: 12 October 2018

Townsville City Council is making major progress in implementing reforms to improve transparency and openness.

The Office of the Information Commissioner made 24 recommendations in a report it handed down in March.

Out of those recommendations Council has already fully implemented 13 of them.

All 11 remaining recommendations are on track to be fully implemented by February 2019.

Governance and Finance Committee Chair Cr Verena Coombe said Council was totally committed to making Council more open and transparent.

“The issues highlight in the OIC report were the historical poor practices – some dating back several years – that Council has been correcting through its restructure and transformation process,” Cr Coombe said.

“More than half of the OIC recommendations have been fully implemented and the rest will be completed by February next year.”

“Council embarked on a major restructure – with the report done by Nous in 2016 – to improve openness and transparency.

“A key focus of the restructure was ensure all council staff – from the RTI section to our infrastructure workforce – uses best practices every day in their job.

“Council is also working to bring decision-making to the suburbs through the Community Council program and we are working to make information more easy to find and understand through the use of online tools such as dashboards.”