Publication Scheme

The Right to Information Act 2009 requires Council to publish a list of information on its website that is routinely available to residents, known as a 'publications scheme.'

Information Covered

The information in the publication scheme is grouped into seven classes:

Information not Covered

Not all the information the Council publishes is detailed in the publication scheme. Information that is not published can be requested using the Right to Information request form. Your request will be considered under the provisions of the Right to Information Act 2009.

Information that is Exempt

The Right to Information Act sets out a range of information that is exempt from publication. If you make a request for information which the Council considers to be exempted, we will advise you of the reasons for the exemptions.

Charges for Information

There will be no charge for examining any publication scheme information contained on the Council’s website. However, there may be a charge if a large volume of printed material is required. You will be told about any photocopying charges at the time of your request.

The cover price will be charged for any publications produced by the Council for sale. Charges will be kept under review and there is no intention to charge for material that has previously been available for free.

Complaint Management

Townsville City Council routinely updates the information available through this publication scheme. In the case of a failure to deliver information through the scheme, you may raise a complaint through the Council’s Complaint Management Process.

To lodge a complaint, please complete our online complaint form or contact the Customer Service Centre on 13 48 10.

Registers

Council has a number of listed registers open to public inspection.