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E-scooter Commercial Permits

Council operates a commercial permit system for companies operating e-scooters. Check directly with the companies for updates.

The companies will be required to clean their scooters, track usage for any contact tracing, and comply with direction from Queensland Government's Chief Health Officer.

E-scooter Laws and Road Rules

E-scooter users are subject to regulations and the Australian Road Rules. For rules applying to riding e-scooters in Queensland, please visit the rules for personal mobility devices page on the Queensland Government website.

The Queensland Police can issue penalties for any breaches of the Queensland road rules.

Riders are not permitted to use e-scooters:

  • on Castle Hill at any time
  • in Queens Gardens at any time
  • Palmer Street between Dean Street and Plume Streets from 5:30pm to 6am daily
  • Flinders Street East between Denham Street, Wickham and King Streets on Fridays and Saturdays from 7pm to 6am
  • Flinders Street between Denham and Stanley Streets on Sundays from 3am to 3pm.

E-scooters reach a maximum of 25km/h, however speed is also limited in certain locations for safety reasons. These ‘slow zones’ are set by the E-scooter Working Group and managed by GPS and geolocation.

Operation of E-scooters

If you have any questions or concerns in relation to the operation of e-scooters (poorly parked scooters, user behaviour, accidents or injuries), contact the relevant provider directly by phone or email.

Ario

a white Ario e-Scooter

Ario provider details:

  • Customer support email: support@ario.com
  • Scooter appearance: white with three wheels
  • Age limit: 12+ with adult and 16+ unsupervised

Neuron Mobility

an orange Neuron e-Scooter

Neuron Mobility provider details:

E-scooter Permits

For feedback and questions regarding the e-scooter permits you can contact Council.