Accounts Receivable

Please note to use our online payment system, BPOINT, you must be using an up-to-date version of your preferred Internet browser.
For more information please visit

If you have received an invoice from our accounts department you have a number of payment options.


Payments can be made via BPay using the Biller Code and Reference Number provided on your bill.

Pay Online

You can pay your bills online using your credit card. Accepted credit cards include Visa and MasterCard*.

Pay your accounts receivable invoice online.

*Please note: A payment processing fee (0.5% of the payment amount) applies to credit card payments.

How do I know if my Online Payment has been accepted?

A confirmation page with a receipt number will be displayed once you have submitted your payment details and the payment is processed. Make note of this number as it may be required by council as proof of payment should there be any future discrepancies. This receipt number verifies that your payment has been processed successfully. (Tip – write the receipt number on the bill being paid).

Other  Payment Options

Direct to Council

Telephone: 13 48 10  (24 hour automated service)
Mail: Townsville City Council Payments
PO Box 1268
In Person*:

Townsville City Council Customer Service Centres:

  • 103 Walker Street, Townsville City
    Monday to Friday 8am - 5pm (Closed Public Holidays)
  • CityLibraries Thuringowa - 86 Thuringowa Drive, Thuringowa Central (CARD ONLY)
    Monday to Friday 9am - 5pm (Closed Public Holidays)

Accepted credit cards include Visa and MasterCard. A payment processing fee (0.5% of the payment amount) applies to credit card payments.

*Payments accepted in cash, card, cheque, or money order. No cash can be given on debit cards or cheques.

Australia Post

In Person over the counter at any Post Office
By Phone 13 18 16