Rates & Utilities Notices

Residential property owners receive rate notices twice a year, usually in February and August. The rate notice includes both general rates and utilities charges (water, sewerage and rubbish collection).

The notice issued in February covers half yearly rates and charges for January 1 to June 30, while the notice issued in August covers rates and charges for July 1 to December 31.

A 15% discount applies to the general rate component of the rate notice if it's paid by the due date.

You can pay your rates a number of ways

BPay

You can make regular payments towards your rates bill throughout the year without having to wait for a rates notice. With BPay you can manage your rates payments by setting up affordable instalments instead of one full half-yearly payment.

Payments made outside of the billing period will be included in the brought forward amount on your next bill.

To pay your bills in advance by BPay contact your bank, or refer to BPay payment information on your rates notice.

Online Payments

You can pay your bills online using your credit card. Accepted credit cards include Visa and MasterCard. Please note: A payment processing fee (0.5% of the payment amount) applies to credit card payments and Visa or MasterCard debit card.

Pay your rates online.

How do I know if my Online Payment has been accepted?

A confirmation page with a receipt number will be displayed once you have submitted your payment details and the payment is processed. Make note of this number as it may be required by council as proof of payment should there be any future discrepancies. This receipt number verifies that your payment has been processed successfully. (Tip – write the receipt number on the bill being paid).

Direct Debit

Direct Debits with council are only for paying council rates. To set up a direct debit for your rates, please download the form below, complete it, and return it to council. The application will be processed and a confirmation letter will be emailed to you.

Remember, it may be simpler to set up regular payments via BPay without having to fill out any paperwork.

For more information about direct debit payments for your rates, please contact council’s revenue section on 1300 878 001.

Direct Debit Application Form (PDF, 59.6 KB)

Other Payment Options

Direct to Council

Telephone: 1300 886 759  (24 hour automated service)
In Person*:

Townsville City Council Customer Service Centre:

  • 103 Walker Street, Townsville City* - Monday to Friday 8.30am - 5pm
    *Payments accepted in cash, card, cheque, or money order. No cash can be given on debit cards or cheques.

Townsville City Council Customer Service Points:

  • CityLibraries Thuringowa - 86 Thuringowa Drive, Thuringowa Central (CARD ONLY) - Monday to Friday 9am - 5pm
  • CityLibraries Aitkenvale- 4 Petunia Street, Aitkenvale (CARD ONLY) - Monday to Friday 9am - 5pm

Accepted credit cards include Visa and MasterCard. A payment processing fee (0.5% of the payment amount) applies to credit card payments and Visa or MasterCard debit card.

Australia Post

In Person over the counter at any Post Office
By Phone 13 18 16
Online www.postbillpay.com.au

Payment options which do not incur the Credit Transaction fee include:

  • BPay through your own internet banking facility.
  • Payments at Australia Post using cheque, cash or debit card - you must select savings or cheque account when using debit card.
  • Payments at TCC Customer Service Centres using cheque, cash or debit card - you must select savings or cheque account when using debit card.
  • Direct Debit.
  • Cheques mailed to Townsville City Council.

Download the Application for Payment Plan (PDF)