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Pay My Rates

Payments made your way

You can pay now or later, in person or online, in instalments or with a little extra help.

Online Payments

Pay online using your credit card. Accepted credit cards include Visa and MasterCard. Please note: A payment processing fee (0.5% of the payment amount) applies to credit card payments and Visa or MasterCard debit card.

Pay your rates online

Please note

To use our online payment system, BPOINT, you must be using an up-to-date version of your preferred Internet browser.
For more information, please visit Website Information.

How do I know if my Online Payment has been accepted?

A confirmation page with a receipt number will be displayed once you have submitted your payment details and the payment is processed. Make note of this number as it may be required by Council as proof of payment should there be any future discrepancies. This receipt number verifies that your payment has been processed successfully. (Tip – write the receipt number on the bill being paid).

BPAY

You can make regular payments towards your rates bill throughout the year without having to wait for a rates notice. With BPAY you can manage your rates payments by setting up affordable instalments instead of one full half-yearly payment.

Payments made outside of the billing period will be included in the brought forward amount on your next bill.

To pay your bills in advance by BPAY contact your bank, or refer to BPAY payment information on your rates notice.

Direct Debit

Direct Debits with Council are only for paying Council rates. To set up a direct debit for your rates, please download and complete the form below, and return it to Council. The application will be processed and a confirmation letter will be emailed to you.

Remember, it may be simpler to set up regular payments via BPay without having to fill out any paperwork.

For more information about direct debit payments for your rates, please contact Council’s revenue section on 13 48 10.

Direct Debit Application Form (PDF, 112.9 KB)

Direct to Council

Telephone:	13 48 10 (24 hour automated service)
In Person*:	Townsville City Council Customer Service Centre: 103 Walker Street, Townsville City* 8am - 5pm, Monday to Friday; (Closed Public Holidays) Payments accepted in cash, card, cheque, or money order. No cash can be given on debit cards or cheques. Townsville City Council Customer Service Points: CityLibraries Thuringowa* 86 Thuringowa Drive, Thuringowa Central (CARD ONLY) 9am - 2pm, Monday to Thursday; (Closed Public Holidays) Accepted credit cards include Visa and MasterCard. A payment processing fee (0.5% of the payment amount) applies to credit card payments and Visa or MasterCard debit card.

Telephone:

13 48 10 (24 hour automated service)

In Person*:

Townsville City Council Customer Service Centre:

103 Walker Street, Townsville City*
8am - 5pm, Monday to Friday; (Closed Public Holidays)

*Payments accepted in cash, card, cheque, or money order. No cash can be given on debit cards or cheques.

Townsville City Council Customer Service Points:

CityLibraries Thuringowa
86 Thuringowa Drive, Thuringowa Central (CARD ONLY)
9am - 2pm, Monday to Thursday; (Closed Public Holidays)

Accepted credit cards include Visa and MasterCard. A payment processing fee (0.5% of the payment amount) applies to credit card payments and Visa or MasterCard debit card.

Australia Post

In Person over the counter at any Post Office
By Phone 13 18 16
Online www.postbillpay.com.au

Apply for a Payment Plan

Payment options which do not incur the Credit Transaction fee include:

BPay through your own internet banking facility.
Payments at Australia Post using cheque, cash or debit card - you must select savings or cheque account when using debit card.
Payments at TCC Customer Service Centres using cheque, cash or debit card - you must select savings or cheque account when using debit card.
Direct Debit.
Cheques mailed to Townsville City Council.