Rates & Utilities
Residential property owners receive rate notices twice a year, usually in February and August. The rates notice includes both general rates and utilities charges (water, sewerage and rubbish collection).
The notice issued in February covers half yearly rates and charges for January 1 to June 30 and the notice issued in August covers half yearly rates and charges for July 1 to December 31.
A 10% discount applies to the general rate component of the rate notice if paid by the due date.
Your rates, made easier
You can pay now or later, in person or online, in installments or with a little extra help.
- Pay online using your credit card
- Direct debit
- Direct to Council
- Australia Post
- Application for Payment Plan (PDF)
Did you know you can pay your rates throughout the year? You can make weekly, fortnightly or monthly payments via BPAY. Divide your yearly amount into smaller, more manageable amounts to make payment easier. Just use your BPAY biller code and reference number to make your payment.
- Please note registration and a valid email address is required.
- Follow the prompts and instructions to register. Once registered, you will be notified via email each time a notice is issued.
Council rates and charges information
Everything you need to know about rates and charges, including change of postal address.
Council approved the 2017/18 Operational Plan and Budget on Tuesday 27 June, 2017.
Did you know that you can choose how you're billed for your water? During the Water Opt-in period, you can decide which water plan works best for your household.
Download our simple water meter monitoring kit below:
Water Billing Options
There are two water billing options to choose from: the Standard plan and the Water Watchers Plan.
Standard Plan (fixed allocation)
Water Watchers Plan (two-part tariff)
You will be allocated 772kL of water for $755 per year. This is split in two equal parts and charged over two rates notices each financial year. If you use more than the allocated 772kL, you will be charged $2.89 per kilolitre as an excess water charge.
You will be charged a service connection fee of $344 per year. This is split into two equal parts and over two rates notices. This is $172 for six months.
Your actual water use on the Water Watchers Plan is billed at a lower rate - $1.38 for every kilolitre of water you use.
Which plan should I be on?
If your water use is low (under 298 kilolitres), you will benefit from being on the Water Watchers Plan. Are you a water watcher or waster? Regularly checking your water meter will help you work out how much water your household uses.
How do I change my water plan?
You can change your water billing plan online or visit our Customer Service Centre at 103 Walker Street, Townsville City during the annual opt-in period.
Remember, you will need a copy of your last rates notice in order for us to help you with changing your water billing option.
Exceptions to the water opt-in period
If you purchase a new property outside of the Water Opt-in period, you will have four weeks from the date of receipt of invitation to change to submit your request to change water billing options. Any change will be effective from the first meter read after the date of transfer.
For more information see our Common Water Questions page.
Trade Waste Charges
Trade waste customers are levied trade waste charges in the twice-yearly rates notice.
For more information, see the Trade Waste Charges Factsheet. (PDF, 100.7 KB)
Townsville City Council Pensioner Concession
You may be eligible for the Townsville City Council Pensioner Concession if:
- You are an approved/eligible pensioner;
- The property is your principal place of residence; and
- All rates and charges paid in full by the end of May in the current financial year
Pensioner Rates Concession Policy (PDF, 156.1 KB)
Pensioner Concession Application Form (PDF, 145.9 KB)
In accordance with the Local Government Regulation 2012, Concessions may apply for general rates, water and sewerage charges to certain organisations as set out in the council’s Charitable and Community Organisation General Rates and Utility Charges Policy and Concessions Schedule. Details of application requirements can be obtained by phoning the Customer Service Centre on 13 48 10.
Customer Service Standard
Townsville Water and Townsville Waste Services are commercial business units of Townsville City Council, responsible for providing water supply, wastewater, solid waste and recycling services to the Townsville area.
Find out more about Townsville City Council's Customer Service Standards.