Rates & Utilities

Townsville City Council understands the hardships residents are going through due to the ongoing novel coronavirus (COVID-19) pandemic.

Townsville City Council will further help families and businesses directly impacted by the novel coronavirus pandemic by providing those ratepayers an extra three month extension on any supplementary rates notice received from 23 March 2020 until 30 June 2020.

Council will consider providing a further three month rates extension on rates notices distributed in August 2020 (the next half yearly rates notice of 2020 calendar year).

If any ratepayers have been severely impacted by the novel coronavirus pandemic, and experiencing financial hardship, please contact Council to discuss individual payment plans on 13 48 10.

Residential property owners receive rate notices twice a year, usually in February and August. The rates notice includes both general rates and utilities charges (water, sewerage and rubbish collection).

The notice issued in February covers half yearly rates and charges for January 1 to June 30 and the notice issued in August covers half yearly rates and charges for July 1 to December 31.

Council offers a prompt payment discount of 10% on certain rates and charges when full payment of all rates and charges, including any arrears, is received by the due date.

Your rates, made easier

You can pay now or later, in person or online, in installments or with a little extra help.

Did you know you can pay your rates throughout the year? You can make weekly, fortnightly or monthly payments via BPAY. Divide your yearly amount into smaller, more manageable amounts to make payment easier. Just use your BPAY biller code and reference number to make your payment.

View your rates and utilities charges online

  • Please note - Any customers wanting to register for the first time will need to wait until your rates notices are received in August 2019.

Council rates and charges information

Everything you need to know about rates and charges, including change of postal address.

Council approved the 2020/21 Budget and Operational Plan on Tuesday 30 June 2020.



Recovery Services