Rates & Utilities
Townsville City Council understands the hardships residents are going through due to the ongoing novel coronavirus (COVID-19) pandemic.
Townsville City Council will further help families and businesses directly impacted by the novel coronavirus pandemic by providing those ratepayers an extra three month extension on any supplementary rates notice received from 23 March 2020 until 30 June 2020.
Council will consider providing a further three month rates extension on rates notices distributed in August 2020 (the next half yearly rates notice of 2020 calendar year).
If any ratepayers have been severely impacted by the novel coronavirus pandemic, and experiencing financial hardship, please contact Council to discuss individual payment plans on 13 48 10.
Residential property owners receive rate notices twice a year, usually in February and August. The rates notice includes both general rates and utilities charges (water, sewerage and rubbish collection).
The notice issued in February covers half yearly rates and charges for January 1 to June 30 and the notice issued in August covers half yearly rates and charges for July 1 to December 31.
Council offers a prompt payment discount of 10% on certain rates and charges when full payment of all rates and charges, including any arrears, is received by the due date.
Your rates, made easier
You can pay now or later, in person or online, in installments or with a little extra help.
- Pay online using your credit card
- Direct debit
- Direct to Council
- Australia Post
- Application for Payment Plan (PDF)
Did you know you can pay your rates throughout the year? You can make weekly, fortnightly or monthly payments via BPAY. Divide your yearly amount into smaller, more manageable amounts to make payment easier. Just use your BPAY biller code and reference number to make your payment.
- Please note - Any customers wanting to register for the first time will need to wait until your rates notices are received in August 2019.
Council rates and charges information
Everything you need to know about rates and charges, including change of postal address.
Council approved the 2019/20 Operational Plan and Budget on Tuesday 25 June 2019.
- Schedule of Rates and Charges 2019/20 (PDF, 1.2 MB)
- Rates and Charges Frequently Asked Questions (PDF, 1.6 MB)
- Owner Occupied Statement (PDF, 78.1 KB)
- General Rates Information (including information about change of address, supplementary notices, and pensioner concessions)
- Department of Natural Resources, Mines and Energy Land Use Codes (PDF, 1.1 MB)
The 2019 Water Opt-in period 29 July to 25 August 2019.
Did you know that you can choose how you're billed for your water? During the Water Opt-in period, you can decide which water plan works best for your household.
All units part of a Body Corporate need to be on the same plan, please contact the Body Corporate for details.
Download our simple water meter monitoring kit below:
Water Billing Options
There are two water billing options to choose from: the Standard plan and the Water Watchers Plan.
Standard Plan (fixed allocation)
Water Watchers Plan (two-part tariff)
You will be allocated 772kL of water for $784 per year. This is split in two equal parts and charged over two rates notices each financial year. If you use more than the allocated 772kL, you will be charged $3 per kilolitre as an excess water charge.
You will be charged a service connection fee of $358 per year. This is split into two equal parts and over two rates notices. This is $179 for six months.
Your actual water use on the Water Watchers Plan is billed at a lower rate - $1.43 for every kilolitre of water you use.
Which plan should I be on?
If your water use is low (under 297 kilolitres), you will benefit from being on the Water Watchers Plan. Are you a water watcher or waster? Regularly checking your water meter will help you work out how much water your household uses.
How do I change my water plan?
You can change your water billing plan online or visit our Customer Service Centre at 103 Walker Street, Townsville City during the annual opt-in period.
Remember, you will need a copy of your last rates notice in order for us to help you with changing your water billing option.
Exceptions to the water opt-in period
If you purchase a new property outside of the Water Opt-in period, you will have four weeks from the date of receipt of invitation to change to submit your request to change water billing options. Any change will be effective from the first meter read after the date of transfer.
Note: The charge for a vacant land service is also $358 per year.
For more information see our Common Water Questions page.
Trade Waste Charges
Trade waste customers are levied trade waste charges in the twice-yearly rates notice.
For more information, see the Trade Waste Charges Factsheet. (PDF, 711.0 KB)
Townsville City Council Pensioner Concession
You may be eligible for the Townsville City Council Pensioner Concession if:
- You are an approved/eligible pensioner;
- The property is your principal place of residence; and
- All rates and charges paid in full by the end of May in the current financial year
Pensioner Rates Concession Policy (PDF, 807.3 KB)
Pensioner Concession Application Form (PDF, 133.5 KB)
In accordance with the Local Government Regulation 2012, Concessions may apply for general rates, water and sewerage charges to certain organisations as set out in the council’s Charitable and Community Organisation General Rates and Utility Charges Policy and Concessions Schedule.
Details of application requirements can be obtained by phoning the Customer Service Centre on 13 48 10.
Customer Service Standard
Townsville Water and Townsville Waste Services are commercial business units of Townsville City Council, responsible for providing water supply, wastewater, solid waste and recycling services to the Townsville area.
Find out more about Townsville City Council's Customer Service Standards.
Townsville City Council has partnered with Collection House as a reliable third party debt collection agency.
Collection House’s core business is providing debt collection, receivables management and legal services. They are a public company listed on the Australian Securities Exchange. Collection House focuses on maintaining the highest ethical standards and a strong culture of compliance.
If you have been contacted by Collection House please coordinate your recovery directly with them.
For any further enquiries contact Council on 13 48 10.