Townsville Water Updates

A Statement from Townsville City Council regarding Townsville Water

Posted: 18 February 2026

Townsville City Council is reassuring residents that tap water remains safe for use despite temporary discolouration caused by an increase in naturally occurring minerals.

Recent rainfall and releases from the Ross River Dam have affected the raw water intake at the Douglas Water Treatment Plant, resulting in discolouration of treated water.

Water discolouration will gradually clear as households and businesses continue to use water as normal. It may take several days for all areas of the network to return to usual clarity.

For more information, visit:

Read Statement

Townsville Water is committed to providing safe, reliable and cost-effective water services to the Townsville community. Townsville Water is a registered Service Provider under the Water Supply (Safety and Reliability) Act 2008. The network is extensively tested on a regular basis to ensure all water meets the Australian Drinking Water Guidelines.

Water Restriction Levels by Categories of Use

For full details please read Council's Water Restriction Policy.

More Information

For more water smart tips visit Our Water Smart City page.

For more information and statistics on our water services including water production capacity, please visit Townsville Dashboards.