Understanding Your Rate & Utilities Notice

Townsville ratepayers receive their Rate and Utilities Notice in their mailbox or inbox twice a year – in February and August. To receive your notice via email, subscribe to eNotices.

The notice features breakdowns of rates, utilities, State Government levies, and eligible concessions.

Council offers a prompt payment discount to the General Rate, and the Nelly Bay Harbour Development Special Rates, upon full payment of all rates and charges, including arrears, by the discount date shown on the Notice.

View How rates are calculated for the 2023/24 financial year

For more information or assistance, phone 13 48 10 or email us at enquiries@townsville.qld.gov.au.

Download an example notice

Below is an example Rate & Utilities Notice with explanations for each section.

New Look Rates Notice

Need to check your rates balance?

You can check your rates balance online, at any time here on our website. All you need is an internet connection and your rates notice, either eNotice or printed notice is fine.

Watch the short video below that explains how to use the tool.