Frequently Asked Questions

Frequently asked questions

  • What items can be collected?
    • * White goods
      * Fridges and freezers MUST have the doors removed for safety purposes
      * Hot water systems
      * Mattresses (limit of 2 per property)
      * Furniture items
      * E-waste
      * Toys, bicycles and sporting goods
      * Tin and scrap iron up to 2 metres in length
      * Sinks
      * Wood products up to 2 metres in length.
  • What items can not be collected?
    • * Vegetation and green waste (e.g. trees, grass, potted plants)
      * Dirt and stones
      * Bricks and concrete
      * Commercial builders waste
      * Tyres
      * General household waste (eg food scraps)
      * Liquids including paints and oils
      * Hazardous wastes (eg chemicals, oil, asbestos)
      * Gas bottles
      * Glass and mirrors
      * Household waste that normally goes into your refuse or recycling bin
      * Publications considered to be classified (only non-restricted items may be placed kerbside)
      * Other items that may present a risk to safety.
  • How much hard waste can I put on the kerb?
    • * A limit of two cubic metres per residence (approximately eight garbage bins in size)
      * Load must be able to be safely loaded by two people

      * Max length of any item is 2 metres.
  • Why has my hard waste only been partially collected?
    • Council operates two types of trucks for kerbside collection, one for general waste and one for oversized items and white goods. There may be a small delay between the two trucks servicing your property and residents may notice oversized items and white goods still awaiting collection after general waste has been removed.
  • What is hard waste?
    • * Hard rubbish is large items that cannot fit in a regular residential bin and are usually quite large.
      NOTE: if disposing of fridges and freezers, the doors must be removed for safety reasons.
  • Who is eligible to receive this service?
    • * This service is applicable to residential properties only (no commercial businesses or vacant land)
      * Residential customers who have been charged the waste levy fee in their rates will be provided with this service

      * This means that some rural areas may not be eligible.

  • What if the rubbish is not secure?
    • * It is the responsibility of the resident to ensure items are secured when presenting them on the kerbside
      * If a resident has failed to do this, other residents may choose to raise a non-compliant dumping/litter complaint against them

      * Residents are also responsible for ensuring that the items placed out on the kerbside will not cause injury or be unsafe.
  • What happens if someone puts their rubbish on my footpath and my rubbish gets left behind because of it?
    • If this occurs the resident needs to advise council in advance and the matter will be investigated as an act of illegal dumping.
  • What if someone goes through the rubbish on my footpath and vandalises it or makes a mess?
    • We are hoping people will be courteous to their neighbours, but in the event that this occurs it will be the responsibility of the resident to tidy up their kerbside.
  • What if council can't access my footpath?
    • * Properties will be dealt with on a case by case basis
      * If building work is being carried out at the property the resident will be required to arrange access through their builder directly
      * If council work is being carried out in the area the departments will communicate internally to ensure both activities can be completed in the scheduled time frame
      * If cars are blocking access this will also be dealt with on a case by case basis.